Fashion Consultant

Chalhoub Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Chalhoub Group is seeking a Fashion Consultant to achieve sales targets and deliver an exceptional Guest Experience in-store in Abu Dhabi. You will support CRM and CX initiatives, drive client relationships across omni-channel platforms, and provide product feedback to optimize ranges.

The role requires strong English communication, openness to Russian and English interactions, and prior luxury retail clienteling experience.

Qualifications

• Clientelling / client database is mandatory.
• Prior experience with luxury retail.
• Strong English communication skills; open to Russian and English communication.

Responsibilities

• Achieve individual and collective sales targets while delivering exceptional Guest Experience.
• Collect data on customer behaviour, top sellers and slow movers for business reviews.
• Drive client relationships within an omni-channel approach.
• Provide pre-buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Adhere to VM guidelines and SOPs.
• Ensure click and collect are conducted within SLAs.
• Capture customer data per marketing requirements.
• Promote loyalty program (MUSE) and stay updated with app offerings.
• Support in-store marketing events and activations.
• Monitor brand social media activities and campaigns.
• Drive sell-throughs within the store.
• Support in-store CX initiatives.
• Provide input on what's working well or not in the store.

Skills

Clienteling

Luxury retail

CRM

Job description

At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews

• Drive client relationships within an omni-channel approach

• Provide pre-buying feedback on products

• Drive eNPS through people experience initiatives and culture

• Ensure adherence to VM guidelines and Standard operating procedures (SOPs)

• Ensure click and collect are conducted within SLAs (Service-level agreement)

• Ensure customer data is properly captured in adherence to marketing team requirements

• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..

• Support with in-store marketing events and activations

• Keep abreast of all brand social media activities and campaigns

• Drive sell-throughs within the store

• Support in-store CX initiatives

• Provide input to what s working well/what s not working well within the store

Desired Candidate Profile

• Strong English communication skills

• Open to Russian and English communication skills

• Prior experience with luxury retail

• Clientelling / client database is mandatory