Elite Personal Shopping Concierge

Ounass; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Career growth

Employee discounts

Benefits package

Professional development

Job summary

Ounass Maison in Dubai is seeking a Personal Shopper Assistant to support client experiences and back‑of‑house operations, delivering a seamless luxury journey for Maison clients, VICs, brand partners and stakeholders.

You will schedule in‑store Personal Shopping appointments, assist shoppers during sessions, maintain premium visual merchandising, coordinate transfers and stock, and communicate with internal teams to ensure exceptional service and timely follow‑ups.

Qualifications

• Bachelor's degree in Fashion or related field.
• 1-2 years in luxury retail, e-commerce or client-facing sales.
• Strong knowledge of luxury fashion trends.
• Excellent communication and relationship-building with clients.

Responsibilities

• Schedule and manage all in-store Personal Shopping appointments
• Respond to store inquiries regarding orders and appointments
• Assist Personal Shoppers before and during in-store appointments
• Build and maintain relationships with Ounass VICs and walk-in clients
• Communicate on behalf of Personal Shoppers via phone, chat or email, ensuring exceptional service
• Manage client and Personal Shopper requests, escalations and service cases, including returns and exchanges
• Maintain client information database and notify upcoming events
• Coordinate in-store alterations, transfers, reservations and other client services
• Maintain luxury VM and product displays
• Support back-of-house with stock, supplies and replenishment
• Coordinate stock transfers and warehouse returns with relevant departments
• Introduce clients to brands with storytelling and product propositions
• Ensure compliance with health and safety, cash handling, AML, food safety and internal controls
• Maintain relationships with Mandarin Oriental stakeholders
• Represent Ounass and Personal Shopping to guests
• Attend training and product knowledge refreshers
• Provide cover for assigned Personal Shopper during leave

Skills

Communication skills

Relationship-building

Attention to detail

Organized

Problem solving

Adaptability

Education

Bachelor's degree in Fashion or related field

Job description

Ounass Maison in Dubai is seeking a Personal Shopper Assistant to support client experiences and back‑of‑house operations, delivering a seamless luxury journey for Maison clients, VICs, brand partners and stakeholders.

You will schedule in‑store Personal Shopping appointments, assist shoppers during sessions, maintain premium visual merchandising, coordinate transfers and stock, and communicate with internal teams to ensure exceptional service and timely follow‑ups.