Personal Service Technician | Al-Futtaim Automotive |

Al Futtaim Private Company (LLC); Dubai; On-site; AED 200,880 - 312,480; Full time

Job summary

Al Futtaim Private Company (LLC) is seeking a highly skilled Personal Service Technician (PST) to join the Polestar Service Center. This role combines advanced diagnostic and repair expertise with direct customer interaction from booking to handover.

You will diagnose, repair and maintain vehicles to Polestar and Al-Futtaim standards, aiming for first-time fixes, high customer satisfaction, and productive workshop operations, while mentoring junior technicians.

Qualifications

• Minimum 6–7 years as Light Vehicle Technician.
• At least 2 years as Diagnostic Technician.
• Experience in a customer-facing automotive service environment is highly desirable.
• Experience working within an automotive dealership is preferred.
• Strong diagnostic and advanced repair capability.
• Ability to explain technical issues clearly.
• Proficiency with OEM diagnostic systems and specialty tools.
• Valid driving license.

Responsibilities

• Manage the complete customer journey from service booking to vehicle handover and invoicing.
• Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment per repair manuals and standards.
• Utilize OEM diagnostic tools to identify faults and resolve issues efficiently.
• Ensure compliance with FIR processes to achieve first-time repair targets and high customer satisfaction.
• Handle work order administration including warranty, goodwill, leasing, and insurance docs.
• Maintain accurate EVCs and technical reporting.
• Support workshop productivity targets and timely vehicle delivery.
• Maintain and calibrate workshop tools and diagnostic equipment.
• Adhere to HSSE, 5S and Polestar quality standards.
• Mentor junior technicians and contribute to technical capability development.

Skills

Diagnostics

Customer facing

Communication

OEM diagnostic systems

Electrical systems

Repair procedures

Documentation

Safety awareness

Education

IMI Level3-4 Master Technician

Tools

Dealer Management System

Job description

We are looking for a highly skilled Personal Service Technician (PST) to join our Polestar Service Center team. This role combines advanced diagnostic and repair expertise with direct customer interaction, ensuring a seamless service experience from booking to vehicle handover. The PST is responsible for diagnosing, repairing, and maintaining vehicles to Polestar and Al‑Futtaim standards while delivering exceptional customer satisfaction, first‑time fix rates, and workshop productivity.

What you will do

• Manage the complete customer journey from service booking and appointment scheduling to vehicle handover and invoicing.
• Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment in accordance with Polestar repair manuals and standards.
• Utilize advanced diagnostic tools to identify and resolve vehicle faults efficiently.
• Ensure compliance with the Fix It Right (FIR) process to achieve first‑time repair targets and high customer satisfaction.
• Handle work order administration, including warranty, goodwill, leasing, and insurance‑related documentation.
• Maintain accurate Electronic Vehicle Checks (EVC) and technical reporting.
• Support workshop productivity targets and deliver vehicles within promised timelines.
• Ensure workshop tools and diagnostic equipment are maintained, calibrated, and up to date.
• Adhere to HSSE, 5S, and Polestar quality standards.
• Mentor and support junior technicians while contributing to technical capability development across the workshop.

Required skills

• Advanced vehicle diagnostic and fault‑finding expertise.
• Strong customer‑facing and communication skills.
• Ability to explain technical issues in a clear and professional manner.
• Proficiency in using OEM diagnostic systems, special service tools, and workshop equipment.
• Strong understanding of automotive electrical, mechanical, and electronic systems.
• Knowledge of warranty procedures, repair processes, and workshop operations.
• Ability to interpret wiring diagrams, repair manuals, and technical documentation.
• Strong organizational and administrative skills.
• Commitment to safety, quality, and customer satisfaction.
• Team‑player mindset with the ability to coach and support colleagues.

Qualifications

• IMI Light Vehicle Master Technician (Level3‑4) or equivalent.
• Advanced OEM certification such as Diagnostic Master, Gold Technician, Level3, or equivalent.
• Experience: minimum 6‑7 years as a Light Vehicle Technician.
• At least 2 years as a Diagnostic Technician.
• Previous experience in a customer‑facing automotive service environment or Service Advisor exposure is highly desirable.
• Experience working within an automotive dealership is preferred.
• Knowledge & competencies: technical diagnostic expertise and advanced repair capability.
• Customer relationship management skills.
• Knowledge of OEM and distributor workshop standards.
• Strong written and verbal communication skills.
• Ability to prepare technical reports and diagnostic findings.
• Good PC literacy and familiarity with Dealer Management Systems.
• Valid driving license.