Senior Automotive Diagnostics & Customer Service Technician

Al Futtaim Private Company (LLC); Dubai; On-site; AED 200,880 - 312,480; Full time

Job summary

Al Futtaim Private Company (LLC) is seeking a highly skilled Personal Service Technician (PST) to join the Polestar Service Center. This role combines advanced diagnostic and repair expertise with direct customer interaction from booking to handover.

You will diagnose, repair and maintain vehicles to Polestar and Al-Futtaim standards, aiming for first-time fixes, high customer satisfaction, and productive workshop operations, while mentoring junior technicians.

Qualifications

• Minimum 6–7 years as Light Vehicle Technician.
• At least 2 years as Diagnostic Technician.
• Experience in a customer-facing automotive service environment is highly desirable.
• Experience working within an automotive dealership is preferred.
• Strong diagnostic and advanced repair capability.
• Ability to explain technical issues clearly.
• Proficiency with OEM diagnostic systems and specialty tools.
• Valid driving license.

Responsibilities

• Manage the complete customer journey from service booking to vehicle handover and invoicing.
• Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment per repair manuals and standards.
• Utilize OEM diagnostic tools to identify faults and resolve issues efficiently.
• Ensure compliance with FIR processes to achieve first-time repair targets and high customer satisfaction.
• Handle work order administration including warranty, goodwill, leasing, and insurance docs.
• Maintain accurate EVCs and technical reporting.
• Support workshop productivity targets and timely vehicle delivery.
• Maintain and calibrate workshop tools and diagnostic equipment.
• Adhere to HSSE, 5S and Polestar quality standards.
• Mentor junior technicians and contribute to technical capability development.

Skills

Diagnostics

Customer facing

Communication

OEM diagnostic systems

Electrical systems

Repair procedures

Documentation

Safety awareness

Education

IMI Level3-4 Master Technician

Tools

Dealer Management System

Job description

Al Futtaim Private Company (LLC) is seeking a highly skilled Personal Service Technician (PST) to join the Polestar Service Center. This role combines advanced diagnostic and repair expertise with direct customer interaction from booking to handover.

You will diagnose, repair and maintain vehicles to Polestar and Al-Futtaim standards, aiming for first-time fixes, high customer satisfaction, and productive workshop operations, while mentoring junior technicians.