Lead Concierge & VIP Experience Leader

Hilton; Abu Dhabi; On-site; AED 70,000 - 120,000; Full time

Job summary

Hilton in Abu Dhabi is seeking a skilled Chief Concierge to oversee the concierge desk, VIP services, and cross-department coordination. You will ensure top-tier service and memorable experiences for every guest, while leading a dedicated team and maintaining Hilton's esteemed hospitality standards.

Responsibilities include managing guest inquiries, arranging dining and local activities, and coordinating special services for VIP guests, with a focus on timely, personalized service and

Qualifications

• Proven experience in a concierge or guest service role.
• Strong leadership and team management skills.
• In-depth knowledge of local attractions, dining, events, and activities.
• Exceptional communication and interpersonal skills.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Familiarity with hotel PMS and concierge systems is preferred.

Responsibilities

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns.
• Offer recommendations: Provide information and arrange dining, transportation, events, tours, and local attractions.
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs.
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes.
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests.
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs.

Skills

Concierge experience

Leadership

Guest service

Communication

English proficiency

Flexible hours

PMS familiarity

Tools

PMS systems

Job description

Hilton in Abu Dhabi is seeking a skilled Chief Concierge to oversee the concierge desk, VIP services, and cross-department coordination. You will ensure top-tier service and memorable experiences for every guest, while leading a dedicated team and maintaining Hilton's esteemed hospitality standards.

Responsibilities include managing guest inquiries, arranging dining and local activities, and coordinating special services for VIP guests, with a focus on timely, personalized service and