People Operations Specialist - UAE HR

Talabat; Dubai; On-site; AED 156,240 - 234,360; Full time

Job summary

talabat is seeking a People Operations Specialist for its UAE operations in Dubai. You will manage critical employee lifecycle processes, including onboarding, pre-boarding, government documentation, payroll inputs, benefits enrollment, and HRIS maintenance.

You will work with PROs and internal teams to ensure compliant, timely processes, audits, and workflow improvements across the UAE market.

Qualifications

• Bachelor's degree in HR, business admin, management or related field.
• Minimum 3-5 years of People Operations or HR operations experience in UAE Mainland.
• Strong knowledge of UAE labour law and statutory requirements.
• Experience with MOHRE, ICP, immigration, Emirates ID, medical and work permit procedures.
• Experience handling high volumes of onboarding and offboarding transactions.
• Familiarity with end-of-service benefits, leave encashment and payroll coordination.

Responsibilities

• Support complete onboarding process from offer to joining.
• Collect and file passports, visas, certificates, bank details and docs.
• Conduct pre-boarding calls to explain joining requirements.
• Coordinate with IT, Payroll, Procurement and workplace teams for resources.
• Ensure enrolment in medical insurance, payroll, allowances and benefits.

Skills

People operations

HR operations

Employee onboarding

Employee offboarding

UAE labour law

MOHRE processes

ICP processes

Work permits

Emirates ID processing

Payroll inputs

End-of-service benefits

Medical insurance

Benefits administration

HRIS

Microsoft Office

Google Workspace

Education

Bachelor's degree in Human Resources, Business Administration, Management, or a related discipline

Tools

HRIS

Microsoft Office

Google Workspace

Job description

People Operations Specialist - UAE HR Job Snapshot

Role: People Operations Specialist - UAE HR

Location: Dubai, United Arab Emirates

Industry: Internet

Function: Human Resources

Experience: Minimum 3-5 years of UAE Mainland HR operations experience

Job Type: Full-time

Job Details

Country: United Arab Emirates

City: Dubai

Salary: 14,000 – 21,000 AED (estimate)

Overview

People Operations Specialist will manage critical employee lifecycle processes across talabat's UAE operations. The role covers pre-boarding, onboarding, government documentation, payroll inputs, benefits enrollment, employee records, off‑boarding, final settlements, compliance reporting, audits, and HR process improvement.

Key Responsibilities

• Support the complete employee onboarding process from offer acceptance through successful joining.
• Collect, verify, organize, and file passports, visas, educational certificates, bank details, and other required documents.
• Conduct pre‑boarding calls to explain joining requirements, confirm documentation, and answer initial employee questions.
• Coordinate with IT, Payroll, Procurement, and workplace teams for laptops, system access, identification cards, joining kits, and other resources.
• Ensure new employees are enrolled in medical insurance, payroll, allowances, and applicable benefit programmes.
• Maintain accurate onboarding trackers, HR dashboards, and HRIS records.
• Partner with PROs to process UAE labour contracts, work permits, Emirates IDs, medical examinations, and immigration requirements.
• Monitor MOHRE, ICP, and related government transactions to ensure timely completion and statutory compliance.
• Track onboarding progress and resolve delays before they affect joining dates or employee experience.
• Execute structured off‑boarding for resignations, terminations, and other employee exits.
• Confirm notice period requirements and coordinate the return of laptops, mobile phones, SIM cards, identification cards, and company property.
• Prepare termination documents, clearance records, and exit‑related correspondence.
• Coordinate with Payroll to process final settlements accurately and on time.
• Validate end‑of‑service benefits, leave encashment, reimbursements, deductions, and other exit payments.
• Ensure departing employees are removed from MOHRE, immigration, insurance, HR systems, and internal databases.
• Serve as a first point of contact for employee and manager HR operations enquiries.
• Provide clear guidance based on company policies, UAE labour law, and established procedures.
• Manage company SIM card allocation, activation, reconciliation, and record keeping.
• Administer employee medical insurance, allowances, wellness programmes, and other benefits.
• Coordinate benefit enrollment, renewals, amendments, and removals.
• Provide Payroll with accurate information regarding new joiners, leavers, bank accounts, compensation changes, and monthly employee updates.
• Maintain complete, confidential, and audit‑ready physical and digital employee files.
• Prepare HR operations reports covering onboarding, offboarding, compliance, volumes, turnaround times, and service performance.
• Review repetitive HR tasks and recommend simpler, faster, and more reliable workflows.
• Support internal audits, external inspections, and government reviews.
• Prepare required employee records, transaction evidence, and compliance documentation.
• Contribute to HR system enhancements, process automation, and document digitization.
• Identify recurring errors, delays, and control weaknesses and implement corrective measures.
• Maintain confidentiality and protect personal employee information at all times.

Ideal Profile

• Bachelor's degree in Human Resources, Business Administration, Management, or a related discipline.
• Minimum 3‑5 years of People Operations or HR operations experience within the UAE Mainland.
• Strong working knowledge of UAE labour law and statutory employment requirements.
• Practical experience with MOHRE, ICP, immigration, Emirates ID, medical, and work permit procedures.
• Proven experience managing high volumes of employee onboarding and offboarding transactions.
• Familiarity with end‑of‑service benefits, leave encashment, final settlements, and payroll coordination.
• Experience administering medical insurance, employee allowances, and workplace benefits.
• Strong proficiency in HR information systems, Microsoft Office, and Google Workspace.
• Ability to maintain accurate employee data, trackers, reports, and audit documentation.
• High attention to detail and a consistent commitment to accuracy.
• Strong problem‑solving ability with a process‑improvement mindset.
• Capacity to work under pressure and meet strict operational deadlines.
• Clear communication skills when supporting employees, managers, vendors, and government representatives.
• Strong cultural awareness and the ability to work effectively with a diverse workforce.
• Organized, dependable, discreet, and accountable for completing employee transactions.

Skills Set

• People operations
• HR operations
• Employee onboarding
• Employee offboarding
• Pre‑boarding
• UAE labour law
• MOHRE processes
• ICP processes
• Work permits
• UAE labour contracts
• Emirates ID processing
• Medical examinations
• Immigration coordination
• Payroll inputs
• Final settlements
• End‑of‑service benefits
• Leave encashment
• Medical insurance
• Benefits administration
• Employee records
• HRIS
• HR dashboards
• Compliance reporting
• Internal audits
• Government inspections
• Process improvement
• HR automation
• Document digitization
• Microsoft Office
• Google Workspace

Why Join Us

This role offers broad ownership across the employee lifecycle within a fast‑moving technology and delivery business in Dubai. The successful candidate will gain exposure to high‑volume UAE HR operations, government compliance, payroll coordination, employee benefits, process automation, and operational reporting. The position also provides opportunities to improve employee experience, simplify complex workflows, strengthen compliance controls, and contribute to scalable People Operations systems across a diverse workforce. Medical insurance and other company benefits are included as part of the employment package.

About the Company

talabat is a leading food, grocery, and local delivery platform operating across the Middle East and North Africa. As part of Delivery Hero, talabat combines regional operational expertise with global technology and marketplace capabilities to provide fast, convenient, and reliable delivery experiences.