People Operations Specialist - UAE

Paymob; Dubai; Hybrid; AED 89,280 - 133,920; Full time

Benefits offered by this job

We offer a flexible hybrid work model

Job summary

Paymob in Dubai seeks a People Operations Specialist to support day-to-day HR operations across the UAE, including onboarding, employee documentation, visa and work permit follow-up, and records management.

The role requires strong organization, excellent English communication, and the ability to coordinate with IT, Facilities, and external providers to ensure smooth employee life cycle from onboarding through offboarding.

Qualifications

• Bachelor’s degree in HR, Business Admin, or related field.
• 1–2 years of HR Operations or HR Coordination experience.
• Knowledge of UAE HR operations and onboarding processes.
• Experience with UAE visa, work permit, residency procedures preferred.
• Excellent English communication and strong organizational skills.
• Proficient in Microsoft Excel and MS Office.
• Ability to handle confidential information professionally.

Responsibilities

• Manage end‑to‑end onboarding across the UAE.
• Coordinate collection, verification, and completion of hiring documents.
• Ensure employment contracts, NDAs, Code of Conduct, and onboarding docs are signed and stored.
• Coordinate onboarding with IT and Facilities teams.
• Maintain accurate employee records and document archives in compliance with policies.
• Ensure smooth onboarding experiences through timely communication and follow‑ups.
• Support visa, residency, and work permit processes with employees and service providers.
• Track biometric appointments, medicals, and government requirements.
• Review immigration expenses, invoices, and documentation.
• Support lifecycle processes: onboarding, probation, renewals, transfers, and status changes.
• Maintain HR trackers and employee records.

Skills

English communication

Organizational skills

Follow-up skills

Confidentiality

Education

Bachelor's degree in HR or related field

Tools

Microsoft Excel

Microsoft Office

Job description

About Paymob

Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone. We’re proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, Saudi, UAE, and Oman. We foster a value driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.

Job Purpose

The People Operations Specialist will support day‑to‑day HR operations activities in the UAE, including onboarding, employee documentation, visa and work permit follow‑up, employee records management, medical insurance coordination, and offboarding processes. This role requires strong follow‑up skills, organization, and coordination with employees and internal stakeholders.

Responsibilities

• Manage end‑to‑end onboarding processes for new hires across the UAE.
• Coordinate the collection, verification, and completion of all required hiring documentation.
• Ensure employment contracts, NDAs, Code of Conduct, and onboarding documents are signed and properly maintained.
• Coordinate onboarding requirements with internal stakeholders, including IT and Facilities teams.
• Maintain accurate employee records, personnel files, and document archives in compliance with company standards.
• Ensure smooth employee onboarding experiences through timely communication and follow‑up.
• Support visa, residency, and work permit processes in coordination with employees and external service providers.
• Follow up on biometric appointments, medical examinations, and government‑related requirements.
• Track pending documentation and ensure timely completion of immigration‑related processes.
• Review and maintain records of immigration expenses, invoices, and supporting documentation.
• Support employee lifecycle processes including onboarding, probation, contract renewals, transfers, and status changes.
• Maintain and update HR trackers, databases, and employee records.
• Monitor probation reviews and follow up with managers on evaluation completion.
• Support attendance management, leave administration, and employee requests.
• Assist in day‑to‑day HR operational activities while ensuring compliance with internal policies.
• Manage employee resignation and offboarding processes.
• Coordinate clearance procedures and required approvals with relevant stakeholders.
• Maintain accurate records of resignations, exits, and employee status updates.
• Support final settlement preparation by validating leave balances and employee information.
• Coordinate visa cancellation requirements and exit documentation.
• Coordinate employee medical insurance enrollment, amendments, renewals, and cancellations.
• Liaise with insurance providers to ensure timely processing of employee requests.
• Support employees with insurance‑related inquiries and documentation requirements.
• Maintain accurate records of employee benefits and insurance coverage.

Requirements

• Bachelor’s degree in human resources, Business Administration, or related field.
• 1:2 years of experience in HR Operations or HR Coordination is a plus.
• Good knowledge of UAE HR operations and onboarding processes.
• Familiarity with UAE visa, work permit, and residency procedures is preferred.
• Strong organizational and follow‑up skills.
• Very good communication skills in English.
• Proficiency in Microsoft Excel and Microsoft Office tools.
• Ability to handle confidential employee information professionally.

Benefits

• We offer competitive compensation packages and performance‑driven incentive programs.
• We offer a flexible hybrid work model that supports both in‑office collaboration and remote productivity.
• We invest in continuous career coaching to support your growth and long‑term development.
• We collaborate across borders, embracing diversity and shared success.