People Operations Specialist - UAE

Democrance; Dubai; Hybrid; AED 89,000 - 134,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work model

Career coaching

Cross-border collaboration

Job summary

Paymob in the UAE is seeking a People Operations Specialist to support day-to-day HR operations across the UAE. You will handle onboarding, employee documentation, visa and work permit follow-up, records management, and benefits coordination, while liaising with IT, Finance, and external service providers.

Ideal candidates have a Bachelor's degree in HR or related field, 1–2 years in HR operations, strong English communication, and proficient Excel skills.

Qualifications

• Bachelor’s degree in human resources, business administration or related field.
• 1–2 years of experience in HR Operations or HR Coordination is a plus.
• Good knowledge of UAE HR operations and onboarding processes.
• Familiarity with UAE visa, work permit, and residency procedures is preferred.
• Strong organizational and follow-up skills.
• Very good communication skills in English.

Responsibilities

• Manage day-to-day HR operations activities in the UAE, including onboarding and documentation.
• Coordinate visa, residency, and work permit processes with employees and providers.
• Maintain employee records, personnel files, and document archives.
• Support attendance, leaves, and employee requests.
• Assist in offboarding, contracts, renewals, and status changes.
• Coordinate with IT and facilities for onboarding requirements.
• Maintain HR trackers and reports; monitor probation reviews.

Skills

Organizational skills

Communication skills

Follow-up ability

Education

Bachelor’s degree in human resources, Business Administration, or related field

Tools

Microsoft Excel

Microsoft Office

Job description

About Paymob

Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone. We’re proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, Saudi, UAE, and Oman. We foster a value driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.

Job Purpose:

The People Operations Specialist will support day-to-day HR operations activities in the UAE, including onboarding, employee documentation, visa and work permit follow-up, employee records management, medical insurance coordination, and offboarding processes. This role requires strong follow-up skills, organization, and coordination with employees and internal stakeholders.

RESPONSIBILITIES

• Manage end-to-end onboarding processes for new hires across the UAE.


• Coordinate the collection, verification, and completion of all required hiring documentation.


• Ensure employment contracts, NDAs, Code of Conduct, and onboarding documents are signed and properly maintained.


• Coordinate onboarding requirements with internal stakeholders, including IT and Facilities teams.


• Maintain accurate employee records, personnel files, and document archives in compliance with company standards.


• Ensure smooth employee onboarding experiences through timely communication and follow-up.


• Support visa, residency, and work permit processes in coordination with employees and external service providers.


• Follow up on biometric appointments, medical examinations, and government-related requirements.


• Track pending documentation and ensure timely completion of immigration-related processes.


• Review and maintain records of immigration expenses, invoices, and supporting documentation.


• Support employee lifecycle processes including onboarding, probation, contract renewals, transfers, and status changes.


• Maintain and update HR trackers, databases, and employee records.


• Monitor probation reviews and follow up with managers on evaluation completion.


• Support attendance management, leave administration, and employee requests.


• Assist in day-to-day HR operational activities while ensuring compliance with internal policies.


• Manage employee resignation and offboarding processes.


• Coordinate clearance procedures and required approvals with relevant stakeholders.


• Maintain accurate records of resignations, exits, and employee status updates.


• Support final settlement preparation by validating leave balances and employee information.


• Coordinate visa cancellation requirements and exit documentation.


• Coordinate employee medical insurance enrollment, amendments, renewals, and cancellations.


• Liaise with insurance providers to ensure timely processing of employee requests.


• Support employees with insurance-related inquiries and documentation requirements.


• Maintain accurate records of employee benefits and insurance coverage.

REQUIREMENTS

• Bachelor’s degree in human resources, Business Administration, or related field.


• 1:2 years of experience in HR Operations or HR Coordination is a plus.


• Good knowledge of UAE HR operations and onboarding processes.


• Familiarity with UAE visa, work permit, and residency procedures is preferred.


• Strong organizational and follow-up skills.


• Very good communication skills in English.


• Proficiency in Microsoft Excel and Microsoft Office tools.


• Ability to handle confidential employee information professionally.

BENEFITS

• We offer competitive compensation packages and performance driven incentive programs.


• We offer a flexible hybrid work model that supports both in office collaboration and remote productivity.


• We invest in continuous career coaching to support your growth and long-term development.


• We collaborate across borders, embracing diversity and shared success.