Human Resources Operations & Employee Experience Manager

Client of Mark Williams; Abu Dhabi; On-site; AED 279,000 - 446,000; Full time

Benefits offered by this job

Health insurance

Professional development

Job summary

Client of Mark Williams is seeking an experienced HR professional to own the end-to-end employee journey from pre-joining to exit, developing robust onboarding, and driving initiatives across engagement, wellbeing and culture within a UAE-based organisation.

You will partner with hiring managers, manage sensitive employee relations, oversee visa and health insurance processes, and lead HR projects to improve efficiency and the employee experience.

Qualifications

• Bachelor-level qualification in HR, business or psychology or related field.
• 7+ years in progressive HR roles with experience in people operations, employee experience and employee relations.
• Experience handling lifecycle processes in fast-paced organisations.
• Strong knowledge of UAE employment, immigration, visa and health insurance processes.
• Experience delivering engagement, culture or recognition initiatives.
• Discretion and sound judgment in sensitive employee relations matters.
• Experience with HR systems and workforce reporting.
• Experience in multi-entity or regional organisations is advantageous.
• Strong stakeholder management and cross-level communication skills.
• Organised, detail-oriented with ability to handle multiple priorities.
• Genuine interest in improving employee experience and HR service efficiency.

Responsibilities

• Own and improve end-to-end employee journey from pre-joining through onboarding and exit.
• Develop structured onboarding and induction programmes for effective integration.
• Partner with hiring managers to set onboarding plans, expectations and probation milestones.
• Gather feedback from new and existing employees to enhance experience.
• Deliver initiatives on engagement, recognition, wellbeing, culture and retention.
• Coordinate employee listening activities and translate findings into actions.
• Support internal people communications and employee events to strengthen culture.
• Guide employees and managers on HR policies and workplace issues.
• Manage employee relations cases including investigations and disciplinary processes.
• Oversee lifecycle processes: promotions, transfers, confirmations, changes and departures.
• Maintain accurate HR records and HRIS data; ensure policy consistency.
• Oversee visa, residency and immigration processes and renewals.
• Manage health insurance administration including enrolments and queries.
• Maintain compliance trackers and proactive documentation management.
• Liaise with authorities, insurers and partners for timely processing.
• Develop dashboards on headcount, turnover, onboarding, engagement and relations.
• Analyse workforce data to identify trends, risks and opportunities for management.
• Identify opportunities to streamline HR processes via tech and automation.
• Lead or contribute to HR projects improving efficiency and employee experience.
• Review and enhance HR processes, templates and service standards.

Skills

People operations

Employee experience

Employee relations

Stakeholder management

HR analytics

HR systems

Communication skills

Education

Bachelor's degree in HR / business / psychology

Job description

Responsibilities

• Own and continuously improve the end-to-end employee journey from pre-joining through onboarding development internal movement and exit


• Develop and coordinate structured onboarding and induction programmes that ensure new employees are effectively integrated into the organisation


• Partner with hiring managers to establish clear onboarding plans expectations and probation milestones


• Gather feedback from new and existing employees and use insights to enhance the employee experience


• Develop and deliver initiatives focused on employee engagement recognition wellbeing culture and retention


• Coordinate employee listening activities including engagement surveys and feedback mechanisms translating findings into actionable initiatives


• Support internal people communications employee events and programmes designed to strengthen organisational connection and culture


• Provide guidance to employees and managers on HR policies workplace issues and employee -relations matters


• Manage employee relations cases including grievances investigations disciplinary processes and conflict resolution ensuring appropriate confidentiality and consistency


• Oversee key employee lifecycle processes including promotions transfers confirmations reporting-line changes and departures


• Maintain accurate employee records HR documentation and HRIS data


• Ensure HR policies and procedures are implemented consistently across the organisation


• Oversee UAE visa residency work permit and immigration processes including renewals amendments and cancellations


• Manage employee health insurance administration including enrolments renewals additions deletions and employee queries


• Maintain appropriate compliance trackers and ensure critical documentation and permits are managed proactively


• Liaise with relevant authorities insurance providers and external partners to ensure timely processing of employee requirements


• Develop and maintain people dashboards and reporting covering areas such as headcount turnover retention absenteeism onboarding engagement and employee relations


• Analyse workforce information to identify trends risks and opportunities and provide meaningful insights to management


• Identify opportunities to streamline HR processes through technology automation and improved workflows


• Lead or contribute to HR projects designed to improve operational efficiency and employee experience


• Review and enhance HR processes templates systems and service standards to create a more efficient and consistent employee journey

Qualifications

• A Bachelor's degree in Human Resources, Business Administration, Psychology or a related discipline.


• 7+ years of progressive HR experience, with strong exposure across people operations, employee experience and employee relations.


• Demonstrable experience managing employee lifecycle processes within a complex or fast-paced organisation.


• Strong knowledge of UAE employment, immigration, visa, work permit and health insurance processes.


• Experience delivering employee engagement, culture or recognition initiatives.


• Strong capability in managing sensitive employee relations matters with discretion and sound judgement.


• Experience working with HR systems and producing meaningful workforce reports and dashboards.


• Previous experience within a multi-entity, regional or international organisation would be advantageous.


• Strong stakeholder management and communication skills, with the ability to work effectively across all levels of an organisation.


• A highly organised and solutions-focused approach, with strong attention to detail and the ability to manage multiple priorities.


• A genuine interest in improving employee experience and creating efficient, employee-focused HR services.