Payroll And Employee Relations Officer

Rochester Institute of Technology, Dubai (RIT Dubai); Dubai; On-site; AED 201,000 - 268,000; Full time

Job summary

Rochester Institute of Technology, Dubai (RIT Dubai) is seeking a Payroll and Employee Relations Officer to support monthly payroll, HR systems, and employee relations across the university.

You will be the main contact for employees and managers on HR policies, payroll, and benefits, ensuring accurate records and timely service delivery. The role requires bilingual English/Arabic communication and a proactive approach to process improvements.

Qualifications

• Bachelor's degree in HR, MIS, or related field.
• 2+ years in a similar HR/payroll role.
• Bilingual English and Arabic; professional level.

Responsibilities

• Lead monthly payroll processing in coordination with Finance.
• Serve as primary contact for employees and managers on HR matters.
• Provide guidance on HR policies, procedures, workplace practices, and employee concerns.
• Process employee grievances, complaints, and workplace conflicts as per policy.
• Maintain confidential records of employee relations cases.
• Update and maintain employee information on the HCM system.
• Ensure HR data accuracy and timely document issuance (employment letters, certificates).
• Coordinate HR activities for end-of-service calculations and final settlements.

Skills

Payroll processing

HR systems

Employee relations

Communication

Bilingual English/Arabic

Education

Bachelor's degree in HR or MIS

CIPD/SHRM qualification

Tools

HCM systems

Job description

Job Description:

Job Purpose

The Payroll and Employee Relations Officer is responsible for supporting and managing three main services: monthly payroll, HR system(s) and employee relations activities across the university.

The role serves as a key point of contact for employees and managers on HR-related matters, including HR policies and procedures, payroll, allowances, benefits and/or general inquires,

In addition to HCM system administration, NOCs, employment letters, and other HR services.

Main Duties and Responsibilities

• Lead the monthly payroll processing in coordination with Finance team and assure accuracy of monthly paysheets and reports.
• Act as a primary point of contact for employees and managers regarding employee relations and HR-related matters.
• Provide guidance on HR policies, procedures, workplace practices, and employee concerns.
• Receive, discuss with management and lead processing employee grievances, complaints, workplace concerns, and conflicts as per policy.
• Report any employee(s) performance, attendance, conduct, and behavioural issues to the HR Manager and recommend suitable solutions.
• Maintain confidential and accurate records of employee relations cases.
• Monitor recurring employee relations issues and recommend appropriate solutions.
• Update and maintain accurate employee information on the HCM system.
• Ensure employee records and HR data are complete, accurate, and up to date.
• Support managers and employees with HCM-related queries and requests.
• Generate and maintain HR reports and employee data from the HCM system regularly.
• Support system updates, process improvements, and implementation of new automated HR services and functionalities where required.
• Prepare and issue employment-related documents, including employment letters, salary certificates, experience letters, confirmation letters, and other HR correspondences.
• Process and/or review No Objection Certificates (NOCs) for both employees and students in accordance with organizational procedures.
• Respond to requests for employment verification and other official employee documentations from banks and official entities as needed.
• Ensure documents are prepared accurately and within established service timelines and maintain appropriate records of documents issued to employees.
• Enter new employees’ information on the HCM system accurately.
• Coordinate HR activities associated with employees exit and calculations of final settlements including end-of-service and assure timely payments processing.
• Assist managers with probation reviews and performance-related documentation.
• Support the implementation and communication of HR policies and procedures.
• Ensure HR practices and employee documentation are aligned with organizational requirements and applicable regulations.
• Assist with reviewing and updating HR procedures and employee guidelines.
• Support HR audits and compliance activities as required.
• Support employee engagement and workplace culture initiatives.
• Assist with employee surveys, feedback activities, and HR initiatives.
• Identify employee concerns and elevate complex matters to the appropriate HR leadership.
• Provide HR data and reports to management while ensuring confidentiality.
• Track employee-related requests and ensure timely completion.
• Perform other tasks and duties as assigned / needed to meet the requirements of the role and the goals of the Institute.

Required Minimum Qualifications

• Bachelor's degree in Human Resources, Management Information Systems, or related fields.
• Professional HR qualification such as CIPD, SHRM, or equivalent is an advantage
• Minimum of 2 years of experience in a similar / relevant position
• Strong knowledge of HR policies, procedures, and employee relations practices.
• Solid experience in HR computer systems and automated services, relevant IT background or professional certifications are a plus.
• Bilingual (English and Arabic). Fluency should be at a professional level (written and oral).
• Excellent communication and interpersonal skills, attention to details, and strong problem-solving skills are essential.
• Advanced organizational, planning, and multi-tasking skills.