Patient Relations Specialist — Care & Social Engagement

Aarna Health & Wellness; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Aarna Health & Wellness in Dubai seeks a proactive patient-facing professional to join our team. The role blends call center operations, patient relations, and social media communication to deliver a seamless, compassionate care journey from first contact to follow-up.

You will collaborate with medical, administrative, and operations teams, manage inquiries across channels, and uphold the highest standards of patient experience while using CRM and phone systems efficiently.

Qualifications

• Minimum 2 years in a UAE healthcare call center or patient relations role.
• Excellent English written and spoken; Arabic is a plus for broader communication.
• Strong business writing for social media responses.

Responsibilities

• Handle incoming patient calls and schedule appointments.
• Address inquiries and resolve concerns with high standards of care.
• Monitor social media and respond professionally to comments and DMs.
• Coordinate with medical, admin and operations teams for clear communication and swift resolutions.

Skills

Call center experience

Patient relations

Social media management

CRM systems

Phone systems

English proficiency

Tools

CRM software

Multiline phone system

Job description

Aarna Health & Wellness in Dubai seeks a proactive patient-facing professional to join our team. The role blends call center operations, patient relations, and social media communication to deliver a seamless, compassionate care journey from first contact to follow-up.

You will collaborate with medical, administrative, and operations teams, manage inquiries across channels, and uphold the highest standards of patient experience while using CRM and phone systems efficiently.