Patient Care Call Center Specialist

AE Jobs; Dubai; On-site; AED 33,480 - 60,264; Full time

Job summary

Medcare Hospital is seeking a Call Center Associate to join its healthcare team in the UAE. The role centers on delivering exceptional patient support through clear communication and efficient handling of inquiries about services and appointments.

Ideal candidates will have strong communication skills, a customer-service mindset, and the ability to work in a fast-paced healthcare setting while coordinating with various departments to meet patient needs.

Qualifications

• Clear and professional communication with patients.
• Excellent interpersonal skills for a healthcare setting.
• Customer service mindset focused on patient satisfaction.
• Strong organizational abilities and attention to detail.
• Ability to thrive in a fast-paced healthcare environment.

Responsibilities

• Handle incoming patient calls and inquiries professionally.
• Provide accurate information about healthcare services and appointments.
• Assist patients with appointment scheduling and follow-ups.
• Respond to customer concerns and provide suitable solutions.
• Maintain high standards of customer service.
• Coordinate with relevant departments to support patient needs.
• Ensure a positive patient communication experience.

Skills

Strong communication

Interpersonal skills

Customer service

Organization

Fast-paced environment

Job description

Medcare Hospital is seeking a Call Center Associate to join its healthcare team in the UAE. The role centers on delivering exceptional patient support through clear communication and efficient handling of inquiries about services and appointments.

Ideal candidates will have strong communication skills, a customer-service mindset, and the ability to work in a fast-paced healthcare setting while coordinating with various departments to meet patient needs.