Patient Journey Concierge — Commission Eligible

Joint Space; Dubai; Sur place; AED 89 000 - 134 000; Plein temps

Résumé du poste

Joint Space in Dubai is seeking a Patient Journey Coordinator to support practitioners and the reception team in turning treatment plans into booked next steps. You will engage with patients daily, clarify options, and help them move forward with confidence in a busy clinic environment.

You will learn how each discipline supports patient journeys, maintain accurate records, and collaborate with the team to meet bookings targets while upholding Joint Space standards and patient-first care.

Qualifications

• Experience in a patient-facing role with bookings, memberships or sales.
• Fluent in spoken and written English.
• Organised with records and follow-ups; comfortable with messaging software.

Responsabilités

• Engage with patients and receive practitioner referrals.
• Explain services, pricing and booking options.
• Understand what is holding a patient back and address concerns.
• Coordinate with Reception and follow up to complete bookings.
• Track referrals, conversations and bookings and meet targets.

Connaissances

Patient-facing experience

Fluent English

Booking software

Record keeping

Follow-ups

Outils

Telephony systems

CRM software

Description du poste

Joint Space in Dubai is seeking a Patient Journey Coordinator to support practitioners and the reception team in turning treatment plans into booked next steps. You will engage with patients daily, clarify options, and help them move forward with confidence in a busy clinic environment.

You will learn how each discipline supports patient journeys, maintain accurate records, and collaborate with the team to meet bookings targets while upholding Joint Space standards and patient-first care.