Patient-First Healthcare Telesales Specialist

Solitaire Clinic; Dubai; On-site; AED 45,000 - 89,000; Full time

Job summary

Tanqeeb in Dubai, United Arab Emirates, seeks a Call Center Telesales Specialist to be the first point of contact for patients. You will handle inbound/outbound calls, promote clinic services, and convert leads into appointments while aiming for monthly sales targets and high-quality care.

Requirements include 1–2 years in telesales or customer service within healthcare, fluent English (Arabic a plus), and familiarity with CRM software and WhatsApp Business.

Qualifications

• Minimum 1–2 years in call center, telesales, or customer service in medical/dental clinics.
• Strong verbal and written communication with polite phone etiquette.
• Fluent in English; Arabic proficiency is an advantage.
• Familiarity with CRM software, WhatsApp Business, and basic computer applications.
• Target-oriented with proven skills in persuasion, upselling, and closing appointments.

Responsibilities

• Lead Conversion: Contact new and existing leads via phone, WhatsApp Business, and SMS.
• Service Promotion: Explain clinic treatments, packages, and promotional offers.
• Appointment Booking: Schedule patient consultations with doctors and specialists.
• Follow-Ups: Re-engage missed appointments and inactive leads to drive retention.
• CRM Management: Log and update patient interactions and booking statuses.
• Objection Handling: Address questions and overcome hesitations professionally.
• Target Achievement: Meet or exceed daily call KPIs and monthly appointment/sales quotas.

Skills

Experience

Communication Skills

Language Proficiency

Technical Skills

Sales Drive

Tools

CRM software

WhatsApp Business

Basic computer apps

Job description

Tanqeeb in Dubai, United Arab Emirates, seeks a Call Center Telesales Specialist to be the first point of contact for patients. You will handle inbound/outbound calls, promote clinic services, and convert leads into appointments while aiming for monthly sales targets and high-quality care.

Requirements include 1–2 years in telesales or customer service within healthcare, fluent English (Arabic a plus), and familiarity with CRM software and WhatsApp Business.