Healthcare Call Center Specialist

NMC GROUP SERVICES.; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

Tanqeeb is seeking a Healthcare Call Center Agent to manage patient calls, book appointments and answer enquiries with professionalism. You will maintain KPI targets, handle call transfers and callbacks, and ensure patient confidentiality and infection control compliance, while delivering excellent service.

Shift-based role with multi-line capability and training provided. The ideal candidate has at least 1 year in a patient-focused contact center, strong communication skills, and the ability to

Qualifications

• Minimum 1 year experience as a contact center agent in a patient-focused environment.

Responsibilities

• Maintain excellent telephone etiquette and professionalism when answering patient calls.
• Manage inbound patient calls promptly and calmly.
• Book appointments and handle related enquiries.
• Maintain and improve departmental KPI’s.
• Transfer calls, take messages and manage callbacks as per guidelines.
• Ensure patient confidentiality and infection control compliance.
• Provide feedback to departments and escalate complaints as needed.
• Maintain good average handling time while ensuring patient satisfaction.

Skills

Telephone etiquette

Patient communication

KPI management

Appointment scheduling

Call center software

Multitasking

Confidentiality

Infection control

Tools

Multi-line switchboard

Job description

Tanqeeb is seeking a Healthcare Call Center Agent to manage patient calls, book appointments and answer enquiries with professionalism. You will maintain KPI targets, handle call transfers and callbacks, and ensure patient confidentiality and infection control compliance, while delivering excellent service.

Shift-based role with multi-line capability and training provided. The ideal candidate has at least 1 year in a patient-focused contact center, strong communication skills, and the ability to