Patient Experience & Service Recovery Leader

Healthpoint; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Healthpoint Hospital in Abu Dhabi is seeking a Patient Experience Specialist to capture, analyze, and report on feedback. You will respond to clinical complaints promptly and drive service recovery while engaging with patients and families to improve care.

Ideal candidates have a healthcare administration background, strong communication skills, and the ability to handle sensitive information with confidentiality. Arabic language skills are an asset.

Qualifications

• Bachelor's degree in a related field is required.
• Experience in patient experience, customer service or healthcare administration.
• Strong communication and interpersonal skills with diverse stakeholders.
• Ability to handle sensitive information with confidentiality.
• Proficiency in MS Office; knowledge of healthcare information systems is a plus.

Responsibilities

• Act as the primary point of contact for patient feedback and service recovery.
• Support patients and families with timely guidance and resolution of inquiries.
• Investigate patient complaints and compliments with proper follow-up.
• Collaborate with clinical and non-clinical teams to improve patient experience.
• Monitor patient satisfaction trends and contribute to improvements.
• Ensure compliance with policies, patient rights, and healthcare standards.

Skills

Interpersonal skills

Communication

Problem solving

Confidentiality

Organizational skills

English fluency

Stakeholder management

Education

Bachelor's degree in Healthcare Administration/Business/Hospitality/Communications

Tools

Microsoft Office

Healthcare information systems

Job description

Healthpoint Hospital in Abu Dhabi is seeking a Patient Experience Specialist to capture, analyze, and report on feedback. You will respond to clinical complaints promptly and drive service recovery while engaging with patients and families to improve care.

Ideal candidates have a healthcare administration background, strong communication skills, and the ability to handle sensitive information with confidentiality. Arabic language skills are an asset.