Arabic-speaking Patient Experience Coordinator

SEHA - Abu Dhabi Health Services Co.; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

SEHA - Abu Dhabi Health Services Co. seeks a dedicated professional to support officers in delivering exceptional patient care and family assistance, while providing feedback to staff for quality improvements.

The role emphasizes coordinating emergency medical care, resolving facility issues, and maintaining patient relations with a focus on compassionate communication and strict confidentiality.

Qualifications

• High School degree is required.
• Diploma in relevant field with 3 years of additional experience.
• Recognized certifications such as Certified healthcare access manager (CHAM) or equivalent.
• 1-3 years Healthcare experience is desirable.

Responsibilities

• Coordinating logistics and medical care in case of emergency.
• Solving facility problems which are related to the event of breakdowns.
• Coordinating with other departments in the facility to repair any local institutions if required.
• Coordinating with police, civil deviancy, municipality departments regarding escalated circumstances.
• Ensuring early notification of the arrival of accidents through coordination between ambulance, police, doctors and nurses.
• Providing doctors with complete information about a patient that may be helpful in treatment.
• Managing patient relations and acting as a visible point of contact for patients and families.
• Attending to patient needs, requests and concerns and setting a time frame for addressing/resolving them.
• Maintaining confidentiality of patient information and following facility policy.
• Promoting a culture of safety and quality improvement.

Education

High School degree

Diploma in relevant field

Certified healthcare access manager (CHAM) or equivalent

Job description

SEHA - Abu Dhabi Health Services Co. seeks a dedicated professional to support officers in delivering exceptional patient care and family assistance, while providing feedback to staff for quality improvements.

The role emphasizes coordinating emergency medical care, resolving facility issues, and maintaining patient relations with a focus on compassionate communication and strict confidentiality.