Patient Experience & Service Recovery Lead

M42 Ltd.; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Healthpoint Hospital in Abu Dhabi seeks a Patient Experience Coordinator to support the patient feedback process—capturing, analyzing, and reporting on complaints, comments, and compliments, and to promptly respond to clinical concerns to aid service recovery.

The role requires a Bachelor's degree in Healthcare Administration or related field, strong communication and problem-solving skills, and the ability to work with diverse teams.

Qualifications

• Bachelor's degree in Healthcare Administration or related field.
• Experience in patient experience, customer service, or healthcare administration.
• Strong interpersonal and communication skills with diverse stakeholders.

Responsibilities

• Act as the primary contact for patient feedback and service recovery.
• Support patients and families with timely assistance and resolution of inquiries.
• Investigate patient complaints and compliments with proper follow-up and documentation.
• Collaborate with clinical and non-clinical teams to enhance patient experience.
• Monitor patient satisfaction trends and support continuous improvement.

Skills

Patient experience

Communication skills

Problem-solving

Confidentiality

Organizational skills

English fluency

Education

Bachelor's degree in Healthcare Administration

Tools

Healthcare information systems

Microsoft Office

Job description

Healthpoint Hospital in Abu Dhabi seeks a Patient Experience Coordinator to support the patient feedback process—capturing, analyzing, and reporting on complaints, comments, and compliments, and to promptly respond to clinical concerns to aid service recovery.

The role requires a Bachelor's degree in Healthcare Administration or related field, strong communication and problem-solving skills, and the ability to work with diverse teams.