Patient Experience Liaison

SEHA; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

SEHA in Abu Dhabi seeks a Patient Experience Coordinator to support medical staff and assist patients and families with on-the-spot help and information while delivering high-quality service.

The role involves coordinating emergency logistics, resolving facility issues, interacting with multiple departments and authorities, and maintaining patient confidentiality and satisfaction through proactive communication and timely follow-up.

Qualifications

• High School degree required.
• Diploma in relevant field with 3 years of additional experience.
• Specialist Certifications such as CHAM or equivalent.
• 1-3 years Healthcare experience is desirable.

Responsibilities

• Coordinate logistics and medical care in case of emergency.
• Solve facility problems related to the event of breakdowns.
• Coordinate with other departments to repair local institutions if required.
• Coordinate with police, civil deviancy, municipality departments regarding escalated circumstances.
• Ensure early notification of the arrival of accidents through coordination between ambulance, police, doctors and nurses.

Education

High School degree

Diploma in relevant field with 3 years of additional experience

Specialist Certifications

Recognized certifications such as CHAM or equivalent

Job description

SEHA in Abu Dhabi seeks a Patient Experience Coordinator to support medical staff and assist patients and families with on-the-spot help and information while delivering high-quality service.

The role involves coordinating emergency logistics, resolving facility issues, interacting with multiple departments and authorities, and maintaining patient confidentiality and satisfaction through proactive communication and timely follow-up.