Patient Experience & Scheduling Specialist

DR JOY HEALTH CARE MANAGEMENT DMCC; Dubai; On-site; AED 73,000 - 100,000; Full time

Job summary

DR JOY HEALTH CARE MANAGEMENT DMCC in Dubai is seeking a capable administrative assistant to greet patients, manage inquiries, handle registrations, schedule appointments and process payments. The role supports doctors and staff to ensure smooth patient flow and accurate records.

The ideal candidate will have a general education degree, basic dental terminology knowledge, and proficiency with common computer software.

Qualifications

• General education degree or high school diploma.
• Knowledge of dental terminology, procedures and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.

Responsibilities

• Pre-Clinical Management: Greet patients, answer calls, confirm appointments, and manage messages and reminders.
• Patient Management: Register new patients, assist with forms, update information, explain procedures and policies.
• Post Clinic Management: Collect payments, update data, generate income reports, discuss treatment plans with patients.
• Insurance and Admin: Maintain records, arrange charts, file cancellations/no-shows, coordinate referrals and claims.

Skills

Communication skills

Information collection and management

Planning and organizing

Accuracy

Customer service skills

Team work

Initiative

Adaptability

Confidentiality

Education

General education degree or high school diploma

Job description

DR JOY HEALTH CARE MANAGEMENT DMCC in Dubai is seeking a capable administrative assistant to greet patients, manage inquiries, handle registrations, schedule appointments and process payments. The role supports doctors and staff to ensure smooth patient flow and accurate records.

The ideal candidate will have a general education degree, basic dental terminology knowledge, and proficiency with common computer software.