Patient Relation Executive

DR JOY HEALTH CARE MANAGEMENT DMCC; Dubai; On-site; AED 73,000 - 100,000; Full time

Job summary

DR JOY HEALTH CARE MANAGEMENT DMCC in Dubai is seeking a capable administrative assistant to greet patients, manage inquiries, handle registrations, schedule appointments and process payments. The role supports doctors and staff to ensure smooth patient flow and accurate records.

The ideal candidate will have a general education degree, basic dental terminology knowledge, and proficiency with common computer software.

Qualifications

• General education degree or high school diploma.
• Knowledge of dental terminology, procedures and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.

Responsibilities

• Pre-Clinical Management: Greet patients, answer calls, confirm appointments, and manage messages and reminders.
• Patient Management: Register new patients, assist with forms, update information, explain procedures and policies.
• Post Clinic Management: Collect payments, update data, generate income reports, discuss treatment plans with patients.
• Insurance and Admin: Maintain records, arrange charts, file cancellations/no-shows, coordinate referrals and claims.

Skills

Communication skills

Information collection and management

Planning and organizing

Accuracy

Customer service skills

Team work

Initiative

Adaptability

Confidentiality

Education

General education degree or high school diploma

Job description

Essential Duties and Responsibilities

• Pre-Clinical Management Greet patients answer phone with in 3 rings and answer to enquiries accurately Check answerphone messages missed calls and return calls Call all patients to confirm appointments If no response sends SMS Email Send SMS confirmations for appointments and birthday alerts Answer and manage incoming calls Respond accurately and comply to requests for information Schedule patient appointments Confirm upcoming appointments and recalls according to office protocol Monitor all doctors appointment diary to ensure their patients have the correct booking and their preferences are being met whenever possible Call all waiting list appointments when availability is there to accommodate all patients
• Patient Management - Register new patients according to established office protocols Assist patients to complete all necessary forms and documentation Verify and update patient information Inform patients of dental office procedures and policy Move patients through appointments as scheduled for patients coming late check with Doctor and advice patients
• Post Clinic Management - Patient Care Calls for all patients with exception of ortho routine exam amp cleaning report any problems to appropriate dentist or practice manager Enter all relevant patient information into data system Collect and receive payments from patients at time of treatment recording correctly Tally cash credit cards report and hand over to person in charge Complete and send Daily Income Report to all relevant managers Inform patients of financial treatment plan options Arrange payment schedule with patients
• Insurance and Admin Function - Maintain and manage patient records in compliance with privacy and security regulations Arrange patient charts for next day appointments Fill in cancellations and no-shows Organize referrals to other branches and any specialists Dispatch lab work appropriately Prepare claim forms for dental insurance Arrange supporting documents for insurance claims Sort and distribute incoming and outgoing post Ensuring the reception and your working area is kept clean at all times Perform other related duties as required

Key Competencies

• Communication skills information collection and management planning and organizing accuracy customer service skills team work initiative adaptability confidentiality

Education and Experience

• General education degree or high school diploma Knowledge of dental terminology procedures and diagnosis Knowledge of computer and relevant software applications Knowledge of general administrative and clerical procedures Working knowledge of dental insurance
• General education degree or high school diploma Knowledge of dental terminology, procedures and diagnosis Knowledge of computer and relevant software applications Knowledge of general administrative and clerical procedures Working knowledge of dental insurance