Dubai-Based Patient Experience Supervisor | Clinic Operations

AlFuttaim; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Al-Futtaim Health in Dubai seeks an experienced Patient Relations Supervisor to oversee daily activities of Patient Relations Executives and support patient service operations. The role emphasizes an efficient, compassionate patient experience with strong team supervision and service coordination.

The candidate will monitor performance, coordinate staff schedules, and assist the call centre while balancing patient satisfaction with clinic objectives. On-site role in Dubai.

Qualifications

• Significant experience in administrative team management and customer care.
• Proven ability to supervise patient-facing staff and coordinate service delivery.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Oversee and supervise Patient Relations Executives to meet service standards.
• Coordinate staff schedules and monitor workflow for efficiency.
• Manage patient inquiries, complaints, and feedback with empathy and professionalism.
• Prepare monthly performance and satisfaction reports for management.

Skills

Team leadership

Customer service

Communication skills

Operational coordination

People management

Education

Bachelor's degree

Job description

Al-Futtaim Health in Dubai seeks an experienced Patient Relations Supervisor to oversee daily activities of Patient Relations Executives and support patient service operations. The role emphasizes an efficient, compassionate patient experience with strong team supervision and service coordination.

The candidate will monitor performance, coordinate staff schedules, and assist the call centre while balancing patient satisfaction with clinic objectives. On-site role in Dubai.