Patient Experience & Care Coordinator

Confidential Company; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Confidential Company in Dubai seeks a patient liaison to ensure clear communication between patients and healthcare providers, manage appointments, and support seamless clinic flow. You will verify patient information, assist with insurance and billing inquiries, prepare medical records and test results, and coordinate with staff to optimize visits.

The role requires strong interpersonal skills, excellent organization, and discretion to maintain confidentiality and deliver a high-quality patient

Qualifications

• Strong interpersonal skills and the ability to empathize with patients.
• Excellent organizational skills for multitasking in a fast-paced clinic.
• Attention to detail to ensure accurate patient documentation and compliance.
• Discretion and professionalism to maintain patient confidentiality at all times.
• Proactive approach to solving issues and enhancing the patient experience.

Responsibilities

• Act as the primary liaison between patients and healthcare providers, ensuring clear communication of treatment plans.
• Schedule and manage patient appointments, follow-ups, and reminders to optimize clinic flow.
• Collect and verify patient information including insurance details and medical history for compliance.
• Coordinate with medical staff to prepare for visits, including relevant medical records and test results.
• Assist patients with insurance claims and billing inquiries, providing clear explanations.
• Educate patients about treatment options, procedures, and pre/post-operative care.
• Monitor patient feedback and satisfaction to identify areas for improvement in the patient experience.
• Maintain accurate patient records and documentation in line with healthcare regulations.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Discretion & confidentiality

Proactive problem-solving

Job description

Confidential Company in Dubai seeks a patient liaison to ensure clear communication between patients and healthcare providers, manage appointments, and support seamless clinic flow. You will verify patient information, assist with insurance and billing inquiries, prepare medical records and test results, and coordinate with staff to optimize visits.

The role requires strong interpersonal skills, excellent organization, and discretion to maintain confidentiality and deliver a high-quality patient