Patient Experience & Billing Specialist

NMC Healthcare; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

NMC Healthcare in Dubai seeks an experienced administrative professional to welcome patients, register new patients, handle billing and insurance needs, and manage appointments. You will maintain records, respond to inquiries, and ensure payments are processed accurately, while complying with privacy and hospital policies.

Responsibilities include handling calls, emails, and back-office duties, with a focus on accurate data, timely responses, and high-quality patient experience in a busy

Qualifications

• Strong interpersonal and communication abilities are essential.
• Attention to detail and strong confidentiality practices.
• Proficiency in MS Office and patient data entry are required.

Responsibilities

• Greet patients, direct them to departments and provide routine hospital information.
• Handle telephone inquiries and relay messages to doctors/nurses.
• Register new patients and maintain up-to-date records.
• Manage appointments, no-shows, rescheduling, and confirmations.
• Provide billing and insurance information and collect payments.
• Generate and process patient invoices and ensure accurate charges.

Skills

Strong interpersonal skills

Verbal and written communication

Analytical and problem-solving

MS Office proficiency

English language proficiency

Education

College Diploma - Any discipline or related fields

Tools

MS Office

Job description

NMC Healthcare in Dubai seeks an experienced administrative professional to welcome patients, register new patients, handle billing and insurance needs, and manage appointments. You will maintain records, respond to inquiries, and ensure payments are processed accurately, while complying with privacy and hospital policies.

Responsibilities include handling calls, emails, and back-office duties, with a focus on accurate data, timely responses, and high-quality patient experience in a busy