Receptionist

Joint Space; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Joint Space Polyclinic LLC in Dubai seeks a proactive receptionist/administrative assistant to welcome patients, manage calls and digital messaging, and coordinate appointments with clinicians. You will maintain a calm, organized front desk and support billing and records with a patient-centric approach.

The role requires advanced Excel skills, strong English communication, and the ability to handle confidential information in a fast-paced healthcare setting.

Qualifications

• Secondary school graduate or equivalent.
• Advanced proficiency in Excel, Word, Outlook, and PowerPoint.
• Excellent computer literacy and ability to learn clinic software.

Responsibilities

• Welcoming patients and visitors, answer calls, WhatsApp and emails in a professional, friendly manner.
• Schedule, confirm, reschedule, and coordinate appointments between practitioners and patients.
• Ensure patients arrive on time and manage schedule changes and conflicts.
• Maintain a welcoming, organized reception area and confidentiality.
• Process billing, payments, insurance claims, and invoicing using medical software.
• Handle insurance enquiries and liaise with insurers as required.
• Perform general administrative duties: scanning, filing, emailing, printing, photocopying, records maintenance.
• Provide compassionate support, resolve appointment issues while maintaining patient experience.
• Assist with equipment sterilisation and cleaning as required.
• Maintain stationery and clinical supplies; organize staff meetings and schedules.
• Liaise with hospitals, radiologists, labs, insurers and other external stakeholders.

Skills

Excellent communication

Multitasking

Confidentiality

Professionalism

Education

High school diploma or equivalent

Tools

Excel

Microsoft Office

Job description

Dubai, United Arab Emirates | Posted on 08/17/2026

Joint Space Polyclinic LLC is a multidisciplinary medicalclinic, movement space and educational hub based in Alserkal Avenue, Dubai,UAE.

Each patient has their own individual biologicallandscape, and as such, the philosophy of Joint Space requires eachpractitioner to approach their patient as a unique individual requiring anin-depth understanding from many perspectives. The environment of Joint Spacehas been shaped in such a way to provide patients the opportunity to understandtheir bodies and to learn how to develop longevity in their health throughsupporting clinical modalities, movement practices and education.

The core practices and focus of Joint Space are physicaltherapies such as Osteopathic medicine, Physiotherapy, Chiropractic medicine,practices such as Naturopathic medicine, Functional medicine and Regenerativemedicine, movement, wellness and sports performance practices, and educationfor patients and healthcare professionals.

Job Duties and Responsibilities

• Welcomepatients and visitors, answer telephone calls, WhatsApp messages,emails, and respond to general enquiries in a professional, friendly,and timely manner.
  
• Schedule, confirm,reschedule, and coordinate appointments between practitioners andpatients, ensuring efficient diary management.
  
• Ensure patients arrive on time for appointments and proactively manage schedule changes and appointment conflicts.
  
• Adhere to all clinic policies, procedures, and confidentiality requirements at all times.
  
• Assist patients with completing required forms and documentation accurately.
  
• Maintain a welcoming, organised, clean, and calm reception environment.
  
• Process billing, payments, insurance claims, and invoices using the clinic's medical software.
  
• Handle insurance enquiries and liaise with insurers where required.
  
• Performgeneral administrative duties including scanning, filing, emailing,printing, photocopying, and maintaining accurate records.
  
• Providecompassionate support to distressed patients, resolving appointmentissues calmly while maintaining an exceptional patient experience.
  
• Assist with equipment sterilisation and cleaning as required.
  
• Monitor, order, and maintain adequate levels of stationery and clinical supplies.
  
• Coordinate and organise staff meetings, practitioner schedules, and administrative activities.
  
• Maintain strict confidentiality of patient and business information.
  
• Liaiseprofessionally with hospitals, radiologists, laboratories, medicalspecialists, psychologists, insurers, and other external stakeholders.
  
• Create,update, maintain, and analyse Excel spreadsheets and administrativetrackers to support clinic operations, reporting, scheduling, andbusiness performance.
  
• Continuously identifyopportunities to improve administrative processes and contribute togreater operational efficiency across the clinic.
  

Requirements

Requirements

Requirements

Qualifications & Education

• Secondary school graduate or equivalent required.
  
• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint).
  
• Excellent computer literacy and confidence learning new software and clinic management systems.
  

Work Experience

• Minimum of 2 years' experience in a healthcare facility in a receptionist or administrative role.
  
• Previous experience managing both patient-facing responsibilities and administrative/back-office tasks is highly desirable.
  
• Medical education or healthcare training is advantageous.
  
• Advanced Microsoft Excel skills ,including creating and managing complex multi-stage spreadsheets,formulas, data validation, reporting, filtering, sorting, andmaintaining accurate administrative trackers.
  
• High proficiency across all Microsoft Office applications.
  
• Excellentwritten and spoken English with strong communication skills acrossface-to-face interactions, telephone, WhatsApp, and email.
  
• Outstandingmultitasking ability, with the capability to manage both front-officepatient interactions and back-office administrative responsibilitiessimultaneously.
  
• Exceptional organisational and time-management skills.
  
• Meticulous attention to detail and accuracy.
  
• Strong administrative and documentation skills.
  
• Ability to work effectively under pressure in a fast-paced clinical environment.
  
• Excellent problem-solving and decision-making abilities.
  
• Professional, empathetic, and patient-focused approach with exceptional interpersonal skills.
  
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
  
• Leadership potential with mentoring and coaching capabilities.
  
• Passion for delivering an exceptional patient experience and supporting healthcare excellence.