Patient Administrator

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Mediclinic Parkview Hospital in Dubai is seeking a Patient Administrator to enhance patient care by efficiently performing all activities of the patient administrator role. You will coordinate patient appointment scheduling, patient registration, and related front-office tasks to ensure a smooth patient experience.

You will also manage medical insurance processes, billing and cash-up procedures, and uphold knowledge of hospital policies and medical terminology to support accurate service

Qualifications

• Completion of secondary education is mandatory.
• Diploma or Bachelor's degree preferred in medical science or finance/accounting.
• 2-3 years in customer service, healthcare preferred.
• Experience in contact centres or healthcare environment desirable.

Responsibilities

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Skills

Computer literacy

MS Office

CRM software

Hospital information systems

Insurance terminology

Medical terminology

Numerical literacy

Patient scheduling

Registration processes

Policy knowledge

Emergency codes

Education

Completed secondary school education (Grade 12)

Diploma or Bachelor's Degree in medical science / finance or accounting

Job description

Closing date: 24/08/2026

Number of positions: 1

Reference number: 72880

Workplace Type

Mediclinic Parkview Hospital | Dubai | United Arab Emirates

Main Purpose of Job

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

Key Responsibility Areas

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Required Education

• Essential: Completed secondary school education (Grade 12)
• Desired: Tertiary Diploma or Bachelor's Degree preferably within the fields of medical science, finance / accounting

Required Experience

• Essential: 2-3 Years' experience in a customer services role, preferably in the healthcare industry
• Desired: Experience in a Contact Centre or Healthcare environment

Required Job Skills And Knowledge

Computer literacy and proficiency in MS Office applications CRM (customer relations management) software applications Hospital information systems Knowledge of company policies and emergency codes Knowledge of medical insurance terminologies and process Medical terminology and procedures Numerical literacy Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.