Patient Administrator - IVF

Mediclinic International; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Mediclinic International Abu Dhabi is seeking a patient administrator to streamline appointment scheduling, patient registration, and billing processes while ensuring high-quality service in a busy healthcare environment.

The role requires 2-3 years in customer services, knowledge of medical insurance procedures, and proficiency in hospital information systems and MS Office. A Grade 12 is mandatory; higher education in medical science or finance is preferred.

Qualifications

• Essential: Completed secondary school education (Grade 12)
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within medical science, finance / accounting
• Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry
• Desired: Experience in a Contact Centre or Healthcare environment

Responsibilities

• Manage patient appointment scheduling and registration process
• Handle medical insurance processing and related tasks
• Oversee billing and cash up processes
• Maintain high standards of patient service and customer satisfaction

Skills

Customer service

MS Office

CRM software

Hospital information systems

Medical terminology

Insurance terminology

Numerical literacy

Scheduling & registration

Education

Grade 12

Diploma / Bachelor in medical science or finance

Tools

CRM software

Hospital information systems

Job description

Closing date: 18/09/2026
Number of positions: 1
Reference number: 73572
Workplace Type:

Bourn Hall Abu Dhabi| Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.