Parts & Customer Support Specialist

AQ Motors; Al Ain; On-site; AED 55,000 - 85,000; Full time

Job summary

AQ Motors is seeking a Technical Parts Support specialist to identify parts from digital catalogs, diagrams and serial numbers, verify stock and delivery timelines, and process orders, invoices and returns in the inventory system.

You will handle customer inquiries via phone, email and live chat, troubleshoot issues with shipments, and maintain CRM documentation in a fast-paced automotive aftermarket environment. Prior dealership exposure is a strong advantage.

Qualifications

• 1 to 3 years in an automotive parts counter, auto parts trading, or related aftermarket role.
• Familiarity with automotive catalogs and inventory software (ERP/CRM).
• Working knowledge of vehicle systems and components.
• High attention to detail and strong problem-solving skills.
• Professional empathy and ability to thrive in a fast-paced environment.

Responsibilities

• Identify parts using digital catalogs, diagrams and serial numbers.
• Verify stock availability and estimated delivery timelines for clients.
• Process orders, invoices and returns in the inventory system.
• Coordinate shipping and track incoming inventory to ensure timely delivery.

Skills

Parts catalogs

Inventory software

Vehicle systems knowledge

Tools

ERP/CRM software

Job description

Technical Parts Support

Identify parts using digital catalogs, schematic diagrams and serial numbers. Verify stock availability and estimated delivery timelines for clients. Process orders, invoices and returns accurately within the inventory system. Coordinate shipping and track incoming inventory to ensure timely delivery.

Customer Service Excellence

Respond to inquiries via phone, email and live chat promptly. Troubleshoot problems regarding wrong shipments, delayed orders or damaged parts. Maintain documentation of customer interactions and resolutions in the CRM.

Experience

1 to 3 years in an automotive parts counter, auto parts trading, spare parts distribution, or a related automotive aftermarket role.

Skills

Familiarity with automotive parts catalogs and inventory software (ERP/CRM) or willingness to quickly learn our tools, and working knowledge of vehicle systems and components.

Knowledge

Understanding of major vehicle makes/models, common part categories (engine, suspension, braking, electrical, body parts, etc.), and basic mechanical or automotive terminology.

Attributes

High attention to detail, strong problem-solving skills, professional empathy, and the ability to thrive in a fast-paced, ever-changing environment.

Preferred

Prior experience with automotive dealerships, spare parts importers/exporters, auto parts trading companies, or an early-stage startup is a strong advantage.