Partner Success Manager — Onboarding & Growth (EN+ES/FR)

Global Payments Inc; Abu Dhabi; On-site; AED 201,000 - 357,000; Full time

Benefits offered by this job

Tier 1 medical insurance

25 days annual holiday

Global career progression

Office with views

Job summary

Global Payments Inc. is seeking a Partner Customer Success Manager to manage onboarding and ongoing success for partners in the English-speaking, Spanish, and French markets. You will guide onboarding, optimize loyalty and campaigns, and act as the main liaison between partners and internal teams.

The role emphasizes strong communication, relationship-building, and strategic success planning to drive retention and upsell opportunities across F&B and Retail partners.

Qualifications

• Strong written and verbal communication skills in English, Spanish, and French.
• Proven experience in Customer Success, Onboarding, Implementation/Account Management in SaaS.
• Ability to configure software platforms and learn new systems quickly.
• Detail-oriented with strong analytical and problem-solving skills.

Responsibilities

• Own the overall relationship with assigned partners after sales and be the main contact.
• Guide new partners through onboarding and define their loyalty setup in the product.
• Ensure partner satisfaction by proactively addressing issues across internal teams.
• Transfer partner requests to Support for tech/integration issues and escalate when needed.
• Develop and execute success plans aligned with each partner’s goals and KPIs.

Skills

Excellent communication

Customer relationship management

Problem solving

Project onboarding

Education

Master’s degree or equivalent experience

Job description

Global Payments Inc. is seeking a Partner Customer Success Manager to manage onboarding and ongoing success for partners in the English-speaking, Spanish, and French markets. You will guide onboarding, optimize loyalty and campaigns, and act as the main liaison between partners and internal teams.

The role emphasizes strong communication, relationship-building, and strategic success planning to drive retention and upsell opportunities across F&B and Retail partners.