Partner Customer Success Manager - English + Spanish/French (Implementation & Onboarding)

Global Payments Inc; Abu Dhabi; On-site; AED 201,000 - 357,000; Full time

Benefits offered by this job

Tier 1 medical insurance

25 days annual holiday

Global career progression

Office with views

Job summary

Global Payments Inc. is seeking a Partner Customer Success Manager to manage onboarding and ongoing success for partners in the English-speaking, Spanish, and French markets. You will guide onboarding, optimize loyalty and campaigns, and act as the main liaison between partners and internal teams.

The role emphasizes strong communication, relationship-building, and strategic success planning to drive retention and upsell opportunities across F&B and Retail partners.

Qualifications

• Strong written and verbal communication skills in English, Spanish, and French.
• Proven experience in Customer Success, Onboarding, Implementation/Account Management in SaaS.
• Ability to configure software platforms and learn new systems quickly.
• Detail-oriented with strong analytical and problem-solving skills.

Responsibilities

• Own the overall relationship with assigned partners after sales and be the main contact.
• Guide new partners through onboarding and define their loyalty setup in the product.
• Ensure partner satisfaction by proactively addressing issues across internal teams.
• Transfer partner requests to Support for tech/integration issues and escalate when needed.
• Develop and execute success plans aligned with each partner’s goals and KPIs.

Skills

Excellent communication

Customer relationship management

Problem solving

Project onboarding

Education

Master’s degree or equivalent experience

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Partner Customer Success Manager - English + Spanish/French (Implementation & Onboarding)

Como is the pioneer of Data-Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue, build strong relationships with their clients, know them better, and keep them coming back. Como’s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size business. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omnichannel communication, auto-generated AI campaigns, customized and branded mobile app, and much more.

Partner Customer Success Manager Responsibilities

Partner Onboarding and Relationship Management

• Own the overall relationship with assigned partners after the Sales representative has signed the partner and maintain a strong, long-term relationship with partners, acting as their main point of contact
• Guide new partners through the onboarding process, ensuring they understand how to use the product effectively and helping them defining and setting-up their loyalty in the product back-end
• Ensure partner satisfaction by proactively addressing customer issues and concerns by coordinating between the relevant internal teams and ensuring a swift and effective resolution
• Transfer partners’ demands to the Support team when it comes to tech/integration related issues
• Escalate relevant situations to Managers in a timely manner

Partner Success and Retention

• Serve as the voice of the partners within the company, advocating for their needs and feedback to influence product development and improvements when needed
• Aid partners in achieving their goals: help them improve their loyalty campaigns based on performance and KPIs, brainstorm about new features and enhancements to the loyalty program, challenge partners and suggest new strategies tailored to their needs and objectives
• Develop and execute success plans tailored to each partner's goals and objectives throughout the client lifetime and based on KPIs analysis
• Identify opportunities for upselling additional features, services or high-tier plans to existing partners

Partner Success Manager Requirements

• Strong written and verbal communication skills in English, as well as in Spanish/French
• Master’s degree or equivalent experience
• 3-5 years of experience in Customer Success, Customer Onboarding, Implementation/Account Management, preferably in a Saas company or technology startup.
• Comfortable configuring software platforms and learning new systems quickly.
• Excellent written and verbal communication skills in English.
• Proficiency in Spanish, French, or another European language is a strong advantage.
• Detail-oriented, analytical, and solution-oriented, with strong problem solving skills.
• Demonstrated ability to build strong customer relationships, drive customer satisfaction, and support customer retention.
• Experience in the F&B or Retail industries and familiarity with customer engagement or loyalty solutions are a plus.

The teams have assigned clients in different regions worldwide, therefore, the work timings will be as follows 12.30pm to 10.00pm.

In addition to a competitive salary, you’ll have access to an excellent benefits package, including:

• - Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage)
• - A positive, productive, and energetic work environment!
• - 25 days annual holiday
• - Global career progression opportunities
• - Wellbeing initiatives, regular social events and charitable initiatives to give back to our community
• - Office with amazing views on JLT park, lake and Dubai Marina
• - Exciting team-building activities

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].