Parents Relations Executive

ESM - Events and Sports Management; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

ESM - Events and Sports Management is seeking a proactive Parent Relations Executive to ensure smooth operation of holiday camps and foster strong relationships with parents. You will handle inquiries, registrations, and coordination with schools, suppliers, and internal teams to deliver a high-quality family experience.

The role focuses on growing customers and locations, improving camp quality through staff training, and supporting achievement of business targets within budgets.

Qualifications

• Degree or Diploma in Business Administration.
• UAE Driving License.

Responsibilities

• Be the go-to person for inquiries, registrations, and coordination with schools, suppliers, and internal teams.
• Ensure each camp delivers a consistent, high-quality experience.
• Support growth of customers and camp locations and contribute to targets and budgets.

Skills

Communication skills

Creative thinking

IT proficiency

Multi-tasking

Time management

Problem solving

Conflict resolution

Education

Degree or Diploma in Business Administration

Job description

We are looking for a proactive and customer focused Parent Relations Executive to join the team at ESM and play a key role in ensuring the smooth running of our holiday camps and maintaining strong, positive relationships with parents.

This role is ideal for someone who enjoys working with families, thrives in operational environments, and takes pride in delivering exceptional service. You ll be the go-to person for inquiries, registrations, and coordination with schools, suppliers, and internal teams, all while ensuring each camp delivers a consistent, high-quality experience. If you re passionate about service excellence and building lasting relationships with families, we want to hear from you.

Key Objectives

• Help grow the number of customers and camp locations
• Boost the quality of camps through varied activities and improved staff training to increase customer retention
• Support the department in achieving business targets and meeting budget expectations

Required Skills, Knowledge, and Behaviours

Desired Qualifications

• Degree or Diploma in Business Administration
• UAE Driving License

Desired Experience

• Experience in operations and logistics management
• Experience working with children
• Experience in leading teams or individuals
• Experience in the sports industry
• Local knowledge of the UAE and regional sports landscape

Job-Specific Knowledge and Skills

• High-level verbal and written communication skills
• Creative thinking and decision-making abilities
• Strong IT skills, including database and system management
• Ability to multi-task efficiently
• Effective time management
• Problem-solving and conflict resolution skills