The Relationship Officer Schools | Project Coordinator will be responsible for building and maintaining strong relationships with schools participating in the Client across the Emirate of Abu Dhabi. The role will serve as a key point of contact for schools, teachers, and coaches, supporting school registration, student participation, communications, and event-related coordination.
The position requires a highly organized, proactive, and service-oriented individual who can manage multiple school relationships, follow up on registrations and requirements, respond to inquiries, maintain accurate records, and support the smooth delivery of sports competitions.
- School Relationship Management
- Act as a key point of contact for assigned schools participating in the championships and school sports programs.
- Build and maintain positive and professional relationships with school management, teachers, coaches and coordinators.
- Communicate with schools through email, phone, and WhatsApp regarding programs, registration, and participation requirements.
- Provide schools with accurate information regarding sports categories, eligibility criteria, registration procedures, schedules and competition requirements.
- Respond to school inquiries in a timely and professional manner and elevate complex issues when required.
- Maintain regular communication and follow up with schools to ensure engagement and continued participation.
- Maintain a communication and follow-up log for assigned schools.
- Support schools throughout the school and student registration process.
- Follow up with schools to ensure registrations are completed accurately and within the required deadlines.
- Review submitted information and identify missing, incomplete or inconsistent data.
- Coordinate with schools to resolve registration discrepancies and obtain the required information.
- Follow up with schools regarding student participation, attendance and competition requirements.
- Assist in preparing school and student lists required for competitions and event operations.
- Support the team in maintaining accurate registration information on relevant platforms and databases.
3. School Communication & Coordination
- Distribute official competition updates, schedules, announcements and instructions to participating schools.
- Coordinate with teachers and coaches regarding competition dates, venues, fixtures and participation requirements.
- Follow up with schools regarding changes to schedules, venues or competition arrangements.
- Ensure schools receive relevant information within the required timelines.
- Collect feedback and concerns from schools and communicate them to the Sports Operations team.
- Support the resolution of school-related issues before and during competitions.
4. Event & Competition Support
- Support the Sports Operations team in the preparation and delivery of school sports competitions.
- Assist with school check-in, attendance verification and participant coordination on event days.
- Support the registration and operations teams during competitions as required.
- Assist in communicating event-day instructions to schools, teachers and coaches.
- Support the team in ensuring schools have the required information, materials and documentation before competitions.
- Assist in monitoring school attendance and participation during events.
- Report any issues or concerns identified during events to the relevant supervisor.
5. Data Management & Reporting
- Maintain accurate and up-to-date school contact databases and registration records.
- Update school participation, registration and attendance information on Excel, Google Drive and relevant registration systems.
- Prepare regular updates on school registration and participation status.
- Support the preparation of weekly reports covering school communication, registration, participation and attendance.
- Maintain organized records of school correspondence, documents and follow-up activities.
- Ensure all required information is accurately recorded and readily available to the wider team.
6. Stakeholder Coordination
- Coordinate with internal teams including Sports Operations, Registration, Events and Marketing as required.
- Liaise professionally with school representatives, teachers, coaches and other relevant stakeholders.
- Maintain positive relationships with stakeholders and contribute to a professional experience for participating schools and students.
- Escalate operational or relationship-related issues to the Sports Operations & Relationship Manager in a timely manner.
- 2–4 years of experience in sports event management, school sports, relationship management, customer service or a similar environment.
- Previous experience dealing directly with schools, educational institutions, coaches or sports organizations is highly preferred.
- Fluent in English and Arabic, both written and spoken.
- Strong relationship management and stakeholder communication skills.
- Excellent organizational and time-management skills with the ability to manage multiple schools, events and deadlines simultaneously.
- Proficient in Microsoft Office, particularly Excel and PowerPoint, with experience using databases or registration systems.