Parent Engagement & Enrolment Growth Lead

GEMS Education; United Arab Emirates; On-site; Confidential; Full time

Job summary

GEMS Education in United Arab Emirates seeks a Front of House and Community Engagement Coordinator to support the Principal in developing a strong parent community and achieving enrolment targets. You will ensure high-quality customer service for new and existing parents across all touchpoints, and promote the school to relevant stakeholders.

You will coordinate tours, manage reception, oversee communications channels, organise events, and collaborate with marketing to drive enrolments while

Qualifications

• Ability to multi-task and cope with peaks of demand.
• Advanced user of Microsoft Office and able to utilise technology to present facts to management.
• Able to manage a diverse team’s performance and relationships.
• Analytical thinking.

Responsibilities

• Coordinate and lead school tours for prospective parents and visitors.
• Day to day management of the School Front of House/Reception ensuring quality customer service across touchpoints.
• Manage and develop school communications channels, including newsletters.
• Organize parent/community events to engage parents in school activities.
• Promote the school by providing stories and photos for newsletters and website; support in English and Arabic if required.
• Collaborate with Principal/CEO and FOH to develop retention strategies to maintain enrolment budgets.
• Undertake surveys of new parent views and provide analyses with recommendations.
• Assist with development and implementation of the school marketing strategy to drive enrolments.
• Develop events calendar with Principal/CEO and Registrar to support enrolment activities.
• Ensure GEMS policies, procedures and codes of conduct are followed at all times.
• Maintain open lines of communication with parents to address concerns and feedback.
• Promote other GEMS schools by arranging appointments and facilitating relationships.
• Attend project/staff meetings and serve on committees as required.

Skills

multitask

MS Office proficient

team leadership

analytical thinking

Tools

Microsoft Office

Job description

GEMS Education in United Arab Emirates seeks a Front of House and Community Engagement Coordinator to support the Principal in developing a strong parent community and achieving enrolment targets. You will ensure high-quality customer service for new and existing parents across all touchpoints, and promote the school to relevant stakeholders.

You will coordinate tours, manage reception, oversee communications channels, organise events, and collaborate with marketing to drive enrolments while