School Registrar - Admissions and Student Enrolment

Gems Education UAE; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

GEMS Metropole School in Dubai seeks a dedicated School Registrar to manage student admissions, enrolment records and parent relationships.

The role supports families through the admissions journey, maintains accurate student data and waiting lists, and ensures compliance with KHDA and GEMS Education policies. This on-site position requires strong communication and organizational skills.

Qualifications

• Strong analytical thinking and problem-solving abilities.
• Experience in managing customer relationships and admissions processes.
• Excellent written and verbal communication with diverse communities.

Responsibilities

• Manage student enrolment activities to achieve the school's annual enrolment targets.
• Explain admissions requirements, curriculum, fees, and registration procedures to prospective parents.
• Guide families through the admissions process and convert applicants into enrolled students.
• Maintain accurate records of available places and waiting lists across year groups.
• Prepare enrolment reports for School Principal, CEO, and corporate office.
• Provide responsive customer service throughout the admissions journey.

Skills

Analytical thinking

Problem solving

Time management

Communication skills

Customer service

Sales targets

Education

Bachelor's degree

Job description

School Registrar - Admissions and Student Enrolment Job Snapshot - Role: School Registrar - Location: Dubai, United Arab Emirates - Industry: Primary-Secondary Education - Function: Academic Admissions Advising - Experience: Minimum 2 years in a customer service-focused role - Job Type: Full Time - Work Arrangement: On-site

Position Overview GEMS Metropole School is seeking a skilled and motivated Registrar to manage student admissions, enrolment records, and parent relationships at its school in Dubai, United Arab Emirates. The successful candidate will play an important role in supporting prospective families throughout the admissions process while helping the school achieve its annual student enrolment targets. The Registrar will be responsible for maintaining accurate student information, managing available school places and waiting lists, coordinating registration procedures, and ensuring compliance with GEMS Education policies and relevant regulatory requirements. This position requires strong communication, relationship management, and organizational skills, together with proven experience in achieving sales targets and delivering high standards of customer service.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Primary-Secondary Education - Function: Academic Admissions Advising - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Job Purpose

The School Registrar is responsible for managing student enrolment activities to consistently meet or exceed the school 's enrolment budget throughout the academic year. The role involves guiding prospective parents through admissions procedures, explaining the school curriculum, fee structure, and applicable regulations, and supporting families in completing the enrolment process. All student registrations must be managed in accordance with the GEMS Enrolment Process and the requirements of relevant education authorities, including the Knowledge and Human Development Authority (KHDA).

Key Responsibilities

• Manage student enrolment activities to achieve the school 's approved annual enrolment targets.
• Meet prospective parents and explain admissions requirements, curriculum information, school fees, and relevant registration procedures.
• Guide families through the admissions process and support the conversion of prospective applicants into enrolled students.
• Maintain accurate records of available school places across all year groups.
• Manage and regularly update waiting lists of students who have completed the necessary placement assessments.
• Work towards maintaining a waiting list of 50 fully assessed students per year group who are ready for placement.
• Monitor enrolment progress throughout the academic year and identify areas requiring additional attention.

Student Records and Registration

• Update and maintain the student information database to ensure accurate and current information is available daily.
• Coordinate annual registration and re-enrolment activities within agreed school timelines.
• Ensure completion of Parent School Contracts and other required student registration documentation.
• Create and maintain accurate records for new applicants, newly enrolled students, current students, withdrawing students, and alumni.
• Manage student withdrawal documentation and ensure the required exit procedures are completed.
• Maintain organized student files in accordance with school policies and applicable regulatory requirements.

Enrolment Reporting and Planning

• Prepare regular reports for the School Principal, CEO, and corporate office.
• Provide accurate information on current student enrolments, waiting lists, available seats, and admissions conversion data.
• Meet regularly with the School Principal to review enrolment reports and discuss student number projections.
• Support school leadership in monitoring enrolment performance against approved targets.
• Collaborate with the School Principal, Senior Leadership Team (SLT), and Front of House (FOH) colleagues to develop and implement enrolment strategies when required.
• Use student admissions data and enrolment trends to support planning and management decisions.

Regulatory Compliance and School Procedures

• Maintain a thorough understanding of applicable Ministry of Education, KHDA, and other relevant education authority requirements.
• Ensure student admissions and registration procedures comply with applicable regulations.
• Follow GEMS Education policies, operational procedures, and professional codes of conduct.
• Support the timely resolution of audit findings and outstanding compliance requirements.
• Maintain accurate documentation to support internal reviews and regulatory processes.

Parent Relationships and Customer Service

• Build and maintain positive professional relationships with prospective parents and the wider school community.
• Communicate clearly with families regarding admissions procedures, school requirements, and enrolment progress.
• Provide responsive and professional customer service throughout the admissions journey.
• Work effectively with school colleagues to support a coordinated and consistent approach to student enrolment.
• Contribute to the achievement of admissions targets while maintaining quality service standards.

Qualifications

• A Bachelor 's degree from a recognized university, preferably a BA or BSc, is desirable.

Professional Experience

• Minimum 2 years of experience in a customer service-focused position.
• Proven success in achieving sales targets is mandatory.
• Demonstrated ability to influence team performance and consistently achieve agreed targets.
• Experience in relationship management, including developing productive professional relationships with colleagues and parents.
• Ability to communicate effectively with individuals from diverse backgrounds.

Required Skills and Competencies

• Strong analytical thinking and problem-solving abilities.
• Effective team management and performance coordination skills.
• Excellent written and verbal communication.
• Strong interpersonal skills and the ability to work in a diverse school community.
• Exceptional time management and organizational abilities.
• Capacity to manage multiple responsibilities and respond effectively during periods of high demand.
• Advanced proficiency in Microsoft Office applications.
• Ability to use technology to organize information, analyse enrolment data, and present accurate reports to management.
• Confidence in managing team relationships and supporting consistent performance.
• Strong customer service orientation and commitment to achieving enrolment objectives.
• Attention to detail when maintaining student records and processing admissions documentation.

Safeguarding and Safer Recruitment

GEMS Education is committed to safeguarding and promoting the welfare of children and young people. The organization is dedicated to providing safe, supportive, and inclusive learning environments where students can thrive. All employees, volunteers, and partners are expected to share this commitment and maintain high standards of professional conduct and child protection. As part of its safer recruitment procedures, successful applicants will undergo comprehensive pre-employment checks, including verification of identity, academic qualifications, employment history, professional references, and criminal records from relevant countries of residence and employment. Additional screening may include enhanced disclosure checks, prohibition and barring checks, and overseas police clearances where applicable, in accordance with local and international safeguarding requirements.