Overnight Front Office Lead – Luxury Hotel

AimGulf; Ras Al Khaimah; On-site; AED 223,000 - 335,000; Full time

Job summary

Rixos Al Mairid in Ras Al Khaimah is seeking a knowledgeable Night Manager to lead the overnight team and ensure exceptional guest services. The role oversees Front Office operations, hotel security, and staff supervision during night shifts.

Responsibilities include preparing nightly reports, coordinating with day staff, and handling escalations to promptly resolve guest concerns while maintaining high service standards.

Qualifications

• Minimum 2–3 years of experience in a Night Manager or Front Office supervisory role within a luxury hotel.
• Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.

Responsibilities

• Supervise all night operations across departments during night hours.
• Monitor property security and manage emergencies.
• Prepare nightly reports and handover notes for day staff.
• Assist and support overnight staff in completing tasks and duties.
• Act as first point of contact for escalations and guest concerns, resolving issues promptly.

Skills

Front Office operations

Guest relations

PMS

Education

Bachelor's degree in Hospitality Management

Tools

PMS

Job description

Rixos Al Mairid in Ras Al Khaimah is seeking a knowledgeable Night Manager to lead the overnight team and ensure exceptional guest services. The role oversees Front Office operations, hotel security, and staff supervision during night shifts.

Responsibilities include preparing nightly reports, coordinating with day staff, and handling escalations to promptly resolve guest concerns while maintaining high service standards.