Night Manager Accor Hotel Management 06:19

AimGulf; Ras Al Khaimah; On-site; AED 223,000 - 335,000; Full time

Job summary

Rixos Al Mairid in Ras Al Khaimah is seeking a knowledgeable Night Manager to lead the overnight team and ensure exceptional guest services. The role oversees Front Office operations, hotel security, and staff supervision during night shifts.

Responsibilities include preparing nightly reports, coordinating with day staff, and handling escalations to promptly resolve guest concerns while maintaining high service standards.

Qualifications

• Minimum 2–3 years of experience in a Night Manager or Front Office supervisory role within a luxury hotel.
• Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.

Responsibilities

• Supervise all night operations across departments during night hours.
• Monitor property security and manage emergencies.
• Prepare nightly reports and handover notes for day staff.
• Assist and support overnight staff in completing tasks and duties.
• Act as first point of contact for escalations and guest concerns, resolving issues promptly.

Skills

Front Office operations

Guest relations

PMS

Education

Bachelor's degree in Hospitality Management

Tools

PMS

Job description

Job Location: Ras Al Khaimah, United Arab Emirates

Work Mode: On-site

Date Posted: 29 October 2026

Job Reference/ID: 8016e6bf-487f-40fd-99f6-b8f5c2149ead

Job Description / Role:

Rixos Al Mairid is seeking a knowledgeable and resourceful Night Manager to lead the team and provide outstanding guest services. The Night Manager represents the hotel management overnight and is responsible for Front Office Operations. The Night Manager provides direct supervision to all night shift staff, ensuring smooth and efficient operations throughout the hotel.

Key Responsibilities:

• Supervise all departments during night hours.
• Monitor property security and manage emergency situations.
• Prepare nightly reports and handover notes for day staff.
• Assist and support overnight staff in completing tasks.
• Act as the first point of contact for escalations to identify and resolve guest concerns urgently, either in person or in writing.
• Document all complaints, incidents, and issues requiring follow-up the next day to maintain consistency and uphold high levels of guest satisfaction.
• Greet VIP guests upon arrival, escort them to their rooms, establish rapport, and offer assistance throughout their stay
• Oversee Front Office operations, including front desk agents, telephone operators, concierge, and bell/door staff.
• Ensure adherence to all front office policies, procedures, and standards while providing guest assistance.
• Maintain responsibility for the overall auditing and administration function of the night team at Front Desk.
• Supervise late guest arrivals and early departures to ensure room allocations and check-in/check-out processes follow set procedures.

Experience Required:

• Minimum 2–3 years of experience in a similar Night Manager or Front Office supervisory role within a luxury hotel.

Education Qualifications: Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.

Skills Required:

• Strong knowledge of Front Office operations
• Guest relations
• Proficiency in hotel property management systems (PMS)

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

French headquartered hospitality group and one of the largest hotel operators worldwide, with brands including Raffles, Fairmont, Sofitel, Pullman, Movenpick, Novotel, Mercure, and Ibis. Accor has a strong Gulf footprint across the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman, spanning city hotels, beach resorts, and serviced apartment properties.

Company Industry: Hospitality

Department / Functional Area: Front Office

Closing Date: Not mentioned (apply as soon as possible)