F&B Outlet Lead: Guest Experience & Ops

Rixos Hotels; Ras Al Khaimah; On-site; AED 134,000 - 201,000; Full time

Job summary

Rixos Al Mairid in Ras Al Khaimah, UAE, seeks an experienced Outlet Manager to oversee daily restaurant/bar operations, ensuring service excellence and profitability. You will lead the outlet team, uphold Rixos standards, and deliver memorable dining experiences for guests.

The role requires a Diploma or degree in Hospitality Management, 3+ years in a supervisory role in F&B, strong leadership and communication skills, and expertise in food safety, cost control, and POS systems.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 3 years of experience in a supervisory or managerial role in food & beverage operations.
• Strong leadership and communication skills with the ability to inspire a team.
• Knowledge of food safety standards, cost control, and POS systems.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); knowledge of F&B software is a plus.
• Exceptional guest service skills and a passion for hospitality.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Outlet Operations: Manage the day-to-day operations of the outlet, ensuring smooth and efficient service, and maintaining high standards of hygiene, safety, and quality.
• Guest Experience: Deliver outstanding guest service by anticipating needs, handling feedback effectively, and creating a welcoming and engaging atmosphere.
• Team Leadership: Supervise, train, and motivate the outlet team. Manage schedules, monitor performance, and foster a culture of collaboration and excellence.
• Revenue & Cost Control: Maximize revenue through upselling, controlling costs, minimizing waste, and managing inventory and stock effectively.
• Compliance: Ensure compliance with food safety regulations, hygiene standards, and internal SOPs. Conduct regular audits and training.
• Marketing & Promotions: Collaborate with the marketing team to develop and execute promotions, events, and initiatives to attract and retain guests.
• Reporting: Prepare reports on sales, guest feedback, staff performance, and operational needs. Provide insights and recommendations for improvement.
• Collaboration: Work closely with the kitchen, bar, and other F&B outlets to ensure seamless service and coordination.

Skills

Leadership

Guest Service

Food Safety

Cost Control

POS Systems

MS Office

Education

Diploma or degree in Hospitality Management or related field

Tools

POS Systems

Microsoft Office Suite

Job description

Rixos Al Mairid in Ras Al Khaimah, UAE, seeks an experienced Outlet Manager to oversee daily restaurant/bar operations, ensuring service excellence and profitability. You will lead the outlet team, uphold Rixos standards, and deliver memorable dining experiences for guests.

The role requires a Diploma or degree in Hospitality Management, 3+ years in a supervisory role in F&B, strong leadership and communication skills, and expertise in food safety, cost control, and POS systems.