Lux Night Manager – Front Office & Guest Relations Lead

Rixos Hotels; Ras Al Khaimah; On-site; AED 120,000 - 240,000; Full time

Job summary

Rixos Al Mairid is seeking a knowledgeable and resourceful Night Manager to lead the team and provide outstanding guest services. The Night Manager represents the hotel management overnight and is responsible for Front Office Operations.

The role requires supervising all night staff, monitoring safety and security, preparing nightly reports, assisting overnight teams, greeting VIP guests, and ensuring smooth check-in/check-out processes in line with hotel policies.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.
• Minimum 2–3 years of experience in a similar Night Manager or Front Office supervisory role within a luxury hotel.
• Strong knowledge of Front Office operations, night auditing, guest relations, and hotel procedures.
• Excellent communication skills and proficiency in hotel property management systems (PMS).

Responsibilities

• Night Operations: Supervise all departments during night hours.
• Safety & Security: Monitor property security and manage emergency situations.
• Reporting: Prepare nightly reports and handover notes for day staff.
• Staff Support: Assist and support overnight staff in completing tasks.
• Act as the first point of contact for escalations to identify and resolve guest concerns urgently, either in person or in writing.
• Document all complaints, incidents, and issues requiring follow-up the next day to maintain consistency and uphold high levels of guest satisfaction.
• Greet VIP guests upon arrival, escort them to their rooms, establish rapport, and offer assistance throughout their stay.
• Oversee Front Office operations, including front desk agents, telephone operators, concierge, and bell/door staff.
• Ensure adherence to all front office policies, procedures, and standards while providing guest assistance.
• Maintain responsibility for the overall auditing and administration function of the night team at Front Desk.
• Supervise late guest arrivals and early departures to ensure room allocations and check-in/check-out processes follow set procedures.

Skills

Front Office Operations

Night Auditing

Guest Relations

PMS Proficiency

Team Leadership

Education

Bachelor’s degree in Hospitality/Hotel Management

Tools

PMS

Job description

Rixos Al Mairid is seeking a knowledgeable and resourceful Night Manager to lead the team and provide outstanding guest services. The Night Manager represents the hotel management overnight and is responsible for Front Office Operations.

The role requires supervising all night staff, monitoring safety and security, preparing nightly reports, assisting overnight teams, greeting VIP guests, and ensuring smooth check-in/check-out processes in line with hotel policies.