Overnight Front Office Duty Manager at Luxury Resort

Jumeirah; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Colleague discounts

Healthcare coverage

Flight allowance

Accommodation provided

Job summary

Jumeirah is seeking a Duty Manager for Madinat Jumeirah to oversee overnight Front Office operations and guest satisfaction on a luxury resort doorstep in Dubai.

The role requires 1–3 years in Rooms Division, strong leadership, Bachelor’s in hospitality, and fluent English. Opera knowledge is essential, with opportunities for growth within our global network and comprehensive benefits.

Qualifications

• 1–3 years’ experience in Rooms Division at five-star luxury brands
• Leadership experience of minimum two years in Front Office Department
• Bachelor’s degree in hospitality management or relevant field from an accredited and renowned university
• Excellent Opera Knowledge (Front Office Applications)
• Fluency in written and spoken English

Responsibilities

• Act as the Resort's management representative during overnight hours, ensuring smooth Front Office operations and guest satisfaction
• Supervise and ensure adherence to all Front Office policies and procedures by overnight staff
• Record relevant details of any major incident and important information in the guest feedback report
• Handle overbooking situations, emergency guest visas, and maintain lobby cleanliness in coordination with relevant departments
• Support Team Leaders with tasks like group check-ins and registration card checks
• Document major incidents, review guest data input standards, and report issues to the Assistant Front Office Manager for continuous improvement

Skills

Leadership

Guest service

Communication

Education

Bachelor’s degree in hospitality management

Tools

Opera (Front Office)

Job description

Jumeirah is seeking a Duty Manager for Madinat Jumeirah to oversee overnight Front Office operations and guest satisfaction on a luxury resort doorstep in Dubai.

The role requires 1–3 years in Rooms Division, strong leadership, Bachelor’s in hospitality, and fluent English. Opera knowledge is essential, with opportunities for growth within our global network and comprehensive benefits.