Outlet Manager - Lead, Train & Elevate Guest Experience

Rotana; Abu Dhabi; On-site; AED 201,000 - 312,000; Full time

Job summary

Rotana in Abu Dhabi is seeking an Outlet Manager to lead a restaurant team and deliver exceptional guest experiences while achieving financial targets. The role requires a strong F&B background, leadership, and effective communication with guests and staff.

The successful candidate will oversee staffing, training, outlet setup, guest relations, and promotional events, ensuring high standards of service and presentation in a fast-paced hospitality environment.

Qualifications

• A college or university degree is required.
• Two years' experience in a similar role is required.
• Excellent written and spoken English and professional presentation skills are required.

Responsibilities

• Prepare employee schedules based on forecasts and staffing guidelines.
• Conduct regular training sessions aligned with SOPs and service standards.
• Evaluate performance and support development, succession planning, and internal promotions.
• Oversee outlet setup in line with meal periods, brand standards and operating hours.
• Ensure guests are welcomed and seated efficiently, with Hostess support.
• Maintain professional relationships with guests to enhance the dining experience.
• Establish and update the outlet's VIP guest database.
• Inspect the outlet and surroundings for cleanliness, maintenance, and presentation.
• Support promotional activities, events, and marketing initiatives to drive business performance.

Skills

Communication

Interpersonal skills

English proficiency

Leadership

Team management

Education

College or university degree

Tools

Computer literacy

Job description

Rotana in Abu Dhabi is seeking an Outlet Manager to lead a restaurant team and deliver exceptional guest experiences while achieving financial targets. The role requires a strong F&B background, leadership, and effective communication with guests and staff.

The successful candidate will oversee staffing, training, outlet setup, guest relations, and promotional events, ensuring high standards of service and presentation in a fast-paced hospitality environment.