Outlet Experience Lead — Front-of-House Ops

TU Holdings Group; Abu Dhabi; Presencial; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

TU Holdings Group is seeking an Outlet Assistant Manager in Abu Dhabi to support the Outlet Manager in leading daily front-of-house operations, ensuring exceptional guest experiences and maintaining high service standards.

You will supervise and develop a reliable FOH team, engage with guests to address feedback, and manage rosters, cash handling, and POS tasks while coordinating with kitchen and back-of-house to ensure seamless service in a fast-paced setting.

Formación

• Degree or Diploma in Hospitality Management or equivalent.
• 3–4 years in the Food & Beverage industry with 1–2 years in a supervisory/assistant-manager role.
• Experience in UAE or GCC hospitality is preferred.
• Familiarity with POS, cash handling, and basic F&B inventory management.

Responsabilidades

• Assist the Outlet Manager in directing day-to-day front-of-house operations to ensure smooth service delivery.
• Supervise, train, and motivate staff to maintain high performance and morale.
• Engage with guests during service hours to ensure satisfaction and resolve issues.
• Prepare weekly staff rosters, monitor attendance, and manage shift changes for adequate floor coverage.
• Monitor F&B inventory levels, conduct stock counts, and support waste reduction measures.
• Ensure adherence to local health, safety and hygiene regulations (HSE).
• Manage cash handling, POS operations, and end-of-shift financial reporting accurately.
• Collaborate with culinary and back-of-house teams to guarantee clear communication between kitchen and dining floor.

Conocimientos

Leadership

Customer service

Problem solving

Time management

Educación

Diploma in Hospitality Management

Herramientas

POS systems

Descripción del empleo

TU Holdings Group is seeking an Outlet Assistant Manager in Abu Dhabi to support the Outlet Manager in leading daily front-of-house operations, ensuring exceptional guest experiences and maintaining high service standards.

You will supervise and develop a reliable FOH team, engage with guests to address feedback, and manage rosters, cash handling, and POS tasks while coordinating with kitchen and back-of-house to ensure seamless service in a fast-paced setting.