Outlet Manager: Lead Operations, Guest Experience & Growth

Accor; Ras Al Khaimah; On-site; AED 167,000 - 279,000; Full time

Job summary

WAKA Restaurant in Ras Al Khaimah, United Arab Emirates seeks an experienced Outlet Manager to lead daily restaurant operations, drive guest satisfaction, and uphold brand standards. You will oversee staff, budgets, and service quality to deliver consistent excellence.

You will manage scheduling, training, cost control, inventory, and supplier relations; implement health and safety standards; analyze sales to develop strategies for growth and profitability.

Qualifications

• 3-5+ years in restaurant or hospitality outlet management.
• Strong leadership and staff development skills.
• Excellent guest service orientation.
• Knowledge of budgeting, cost control and financial reporting.
• Experience with UAE hospitality standards and health regulations.
• Fluent English; multilingual abilities preferred.

Responsibilities

• Oversee all daily restaurant operations including opening and closing procedures to ensure smooth and efficient service delivery.
• Supervise, train and motivate restaurant staff fostering a positive work environment and professional development.
• Manage staff scheduling, performance evaluations and disciplinary actions per policies.
• Ensure consistent delivery of high-quality food and beverage service that exceeds customer expectations.
• Monitor and control food costs, labor expenses and overall budget adherence to maximize profitability.
• Maintain inventory levels, manage supplier relationships and coordinate ordering of food and beverage supplies.
• Implement and enforce health, safety and sanitation standards in line with regulations.
• Address customer concerns and complaints promptly to maintain satisfaction and loyalty.
• Analyze sales performance, identify trends and develop strategies to increase revenue and market share.
• Prepare and submit regular operational reports including financial statements and performance metrics.
• Customize marketing initiatives and promotions to drive engagement and foot traffic.
• Ensure compliance with company policies, procedures and brand standards across all outlet operations.

Skills

Leadership

Guest service

POS technology

Budgeting & cost control

Food safety

English communication

Tools

POS systems

RMS software

Job description

WAKA Restaurant in Ras Al Khaimah, United Arab Emirates seeks an experienced Outlet Manager to lead daily restaurant operations, drive guest satisfaction, and uphold brand standards. You will oversee staff, budgets, and service quality to deliver consistent excellence.

You will manage scheduling, training, cost control, inventory, and supplier relations; implement health and safety standards; analyze sales to develop strategies for growth and profitability.