OTR Planning Manager, Hub Delivery UAE , Hub Delivery

Q-Express Documents Transport; Dubai; On-site; AED 400,000 - 700,000; Full time

Job summary

Amazon UAE Hub Delivery is seeking an OTR Manager to lead end-to-end capacity planning and fleet management across the UAE AMZL network, coordinating with Country ACES, SnOP, Central Operations and other stakeholders.

You will design tools, analyse data, drive improvements and represent UAE Hub Delivery in regional forums. A strong background in process improvement, data analytics (Power BI, Python, SQL, Tableau) and cross-functional leadership is required.

Qualifications

• 5+ years of defining and implementing process improvement initiatives using data and metrics
• Advanced Excel skills and experience with BI tools (Tableau or similar)
• Experience using data to drive improvements and working with cross-functional teams
• 3+ years of programme or project management experience
• Experience with data analytics platforms (Power BI, Python, SQL, Tableau) or Oracle
• Bachelor's or Master's degree in Engineering, Operations, Supply Chain or Business Administration

Responsibilities

• Design, model and implement capacity planning tools and processes for Hub Delivery across the UAE AMZL Network, ensuring scalability and alignment with stakeholders.
• Gather and analyse operational data to establish network-wide standards in partnership with cross-functional teams.
• Build strong partnerships with operations field leaders and stakeholders to understand improvement opportunities and remove barriers.
• Analyse and solve operational blockers with root-cause analysis to improve network performance.
• Innovate to improve customer experience while removing cost and complexity from the fulfillment network through process optimisation and automation.
• Represent UAE Hub Delivery operations in regional and global forums, providing insights to senior leadership.

Skills

Process improvement

Data analytics

Excel

Tableau

Power BI

Python

SQL

Stakeholder management

Project management

Cross-functional collaboration

Communication

End-to-end delivery

Education

Bachelor's degree in Engineering / related field

Master's degree or above in Engineering / Operations / Supply Chain / Business Administration

Tools

Power BI

Python

SQL

Tableau

Oracle

Job description

At Amazon, we are working to be the most customer-centric company on earth. The Hub Delivery product allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel on an exponential growth trajectory in the AMET region (Egypt, UAE, Turkey, Saudi Arabia).

Hub Delivery in UAE is seeking a dynamic, autonomous and well-organized OTR Manager for the Hub Delivery program. This role will manage end to end planning of capacity, fleet management across the UAE AMZL Network, partnering with Country ACES, SnOP, Central Operations, AMZL Operations and other key stakeholders.

Key job responsibilities

• Design, model and implement capacity planning tools and processes for Hub Delivery across the UAE AMZL Network, ensuring scalability and alignment with stakeholders. Drive improvement initiatives for existing processes to meet cost and customer experience goals, using data-driven insights to identify and prioritize opportunities.
• Gather and analyse operational data to establish network-wide standards in partnership with cross-functional teams, ensuring consistency and best practice adoption across all delivery stations.
• Build strong partnerships with operations field leaders and stakeholders (Central Operations, SnOP, DSP teams, Country ACES) to understand improvement opportunities and remove operational barriers.
• Analyse and solve operational blockers with a focus on root cause analysis, driving forward sustainable solutions that improve network performance and partner experience.
• Innovate to continuously improve customer experience while removing cost and complexity from the fulfillment network through process optimisation and automation.
• Represent UAE Hub Delivery operations in regional and global forums, providing insights, updates, and strategic recommendations to senior leadership.

• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of advanced skills in Excel as well as any data visualisation tools like Tableau or similar BI tools (familiarity with Tableau preferred)
• Experience using data and metrics to drive improvements
• Experience working with technical and business stakeholders from global cross‑functional teams
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network and experience in technical support
• 3+ years of programme or project management experience
• Experience in driving end to end delivery, and communicating results to senior leadership
• 6+ years of driving process improvement experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience with programmematic process development and implementation
• Experience with data analytics platforms (Power BI, Python, SQL, Tableau), or experience using Oracle
• Bachelor's degree in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration, or Master's degree or above in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration

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