Operations Support Agent – Associate

Jobtailor; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Jobtailor is seeking a proactive Hub Operations Administrator in Dubai to provide administrative and operational support across the hub. You will coordinate workforce scheduling, employee administration, reporting, training, procurement and compliance activities to ensure smooth daily operations.

The role requires 3–5 years of logistics experience, strong Microsoft Office skills, and excellent written and verbal communication.

Qualifications

• Minimum 3–5 years of experience in logistics or related field.
• Willingness to work shifts, including weekends and public holidays.
• Preference for candidates based in the UAE.
• High School Diploma or equivalent; Bachelor’s or Diploma preferred.
• Experience in administrative support, operations coordination, HR administration, or business support.
• Proficient in Microsoft Office (Excel, PowerPoint, Outlook, Word).
• Experience with scheduling or HR/time management systems is a plus.
• Strong organizational, planning, and prioritization skills.

Responsibilities

• Provide administrative and operational support to Hub Operations.
• Coordinate workforce scheduling, employee administration, reporting, training, procurement, and compliance activities.
• Maintain operational records and support ISO compliance measures.
• Administer SharePoint and manage records.
• Support Health & Safety programs.
• Coordinate with Operations, HR, Finance, Procurement, and stakeholders.
• Complete defined processes accurately and on deadline.
• Identify and resolve anomalies using established rules, escalating complex issues when necessary.
• Support Sort operations for the DWC and DXB facilities.
• Ensure connections on FedEx, CLH, and intra-hub trucking connectivity.
• Liaise with authorities for operational requirements.
• Support employee engagement initiatives and continuous improvement activities.

Skills

Organizational skills

Planning skills

Prioritization skills

Written communication

Verbal communication

Education

High School Diploma

Diploma

Bachelor's Degree

Tools

SharePoint

Workforce Scheduling Systems

HR Systems

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Word

Job description

• Provide administrative and operational support to Hub Operations
• Coordinate workforce scheduling, employee administration, reporting, training, procurement, and compliance activities
• Maintain operational records and support ISO compliance measures
• Administer SharePoint and manage records
• Support Health & Safety programs
• Coordinate with Operations, HR, Finance, Procurement, and other stakeholders
• Complete defined processes and procedures accurately, completely, and on deadline
• Identify and resolve anomalies using established rules and procedures, escalating complex issues when necessary
• Support Sort operations for the DWC and DXB facilities
• Ensure connections on FedEx, CLH, and intra-hub trucking connectivity
• Liaise with authorities for operational requirements
• Support employee engagement initiatives and continuous improvement activities

Requirements

• Minimum 3–5 years of experience, preferably with a logistics background
• Flexibility to work shifts, including weekends and public holidays, as required
• Preference given to candidates currently based in the UAE
• High school diploma or equivalent required
• Bachelor's degree or Diploma preferred
• Experience in administrative support, operations coordination, HR administration, or business support functions preferred
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, Outlook, and Word
• Experience using workforce scheduling systems, HR systems, or time management applications is an advantage
• Strong organizational, planning, and prioritization skills
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced operational environment
• Strong attention to detail and accuracy
• Effective stakeholder management and follow-up skills

Core Competencies

Demonstrates strong operational support capabilities, including workforce scheduling, compliance management, and stakeholder coordination. Proficient in Microsoft Office applications and experienced in administrative functions within a logistics environment.

Highest-signal resume keywords

• Workforce Scheduling
• ISO Compliance
• Microsoft Office Proficiency
• Operations Coordination
• Stakeholder Management

ATS Optimization Keywords

Hard Skills

• Administrative Support
• Operations Coordination
• HR Administration
• Procurement
• Reporting
• Training
• Compliance Activities
• Record Management
• Health & Safety Programs
• Time Management Applications

Soft Skills

• Organizational Skills
• Planning Skills
• Prioritization Skills
• Written Communication
• Verbal Communication

Certifications & Qualifications

• High School Diploma
• Bachelor's Degree
• Diploma

Industry Keywords

• Logistics
• Operational Support
• Employee Administration
• Continuous Improvement
• Fast-Paced Environment

Tools & Technologies

• SharePoint
• Workforce Scheduling Systems
• HR Systems
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Microsoft Word