Operations Support Agent-Associate

FedEx Express México; Dubai; Hybrid; AED 60,000 - 80,000; Full time

Job summary

FedEx Express is seeking an Operations Support Agent to provide administrative and operational support for Hub Operations in the Dubai area. You will help coordinate scheduling, HR administration, reporting, and compliance across multiple internal teams.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced logistics environment. Experience with Microsoft Office and scheduling systems is preferred.

Qualifications

• Bachelor's degree or Diploma preferred; high school diploma or equivalent required.
• Experience using Microsoft Office applications, especially Excel, PowerPoint, Outlook and Word.
• Experience with workforce scheduling systems, HR systems, or time management applications is advantageous.
• Strong organizational and prioritization abilities; good written and verbal communication.
• Ability to manage multiple tasks and meet deadlines in a fast-paced, operational environment.

Responsibilities

• Provide administrative and operational support to Hub Operations.
• Coordinate workforce scheduling, employee administration, reporting, training, procurement, and compliance.
• Maintain key operational records and support ISO compliance measures; liaise with Operations, HR, Finance, Procurement and stakeholders.
• Identify anomalies, use judgement to resolve issues, and escalate complex matters as needed.
• Support Sort operations for DWC and DXB facilities and ensure connections with FedEx and intra-hub trucking.

Skills

Organizational skills

Planning skills

Prioritization skills

Communication skills

Multitasking

Stakeholder management

Education

High school diploma

Bachelor's degree

Tools

Excel

PowerPoint

Outlook

Word

SharePoint

Job description

What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you're joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Company:MER FedEx Express Int BV DXB City: Dubai Scheduled Weekly Hours:48 Worker Type:Regular Posting Start Date3-Sept-2026 Posting Close Date: 8-Sept-2026 Job Family: FXE-MEISA: Operations Support Agent

Grade - 4 Provides administrative and operational support to Hub Operations, ensuring efficient coordination of workforce scheduling, employee administration, reporting, training, procurement, and compliance activities. Maintains key operational records, supports ISO compliance measures, SharePoint administration, records management, and Health & Safety programs, while coordinating with Operations, HR, Finance, Procurement, and other stakeholders. Responsible for accurate reporting, document control, compliance tracking, employee engagement initiatives, and continuous improvement activities to support safe and efficient hub operations.

Minimum Requirements Minimum 3-5 years experience, preferably with logistics background Flexibility to work shifts, including weekends and public holidays, as required. Preference will be given to candidates currently based in the UAE. High school diploma or equivalent required; Bachelor's degree or Diploma preferred. Experience in administrative support, operations coordination, HR administration, or business support functions preferred. Proficient in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word. Experience using workforce scheduling systems, HR systems, or time management applications is an advantage. Strong organizational, planning, and prioritization skills. Excellent written and verbal communication skills. Demonstrated ability to manage multiple tasks and meet deadlines in a fast-paced operational environment. Strong attention to detail and accuracy. Effective stakeholder management and follow-up skills. Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escal. Plays a critical role in running Sort operations for both DWC and DXB facility ensuring connections on FedEx, CLH and intra hub trucking connectivity. Liaises with Authorities for operational requirements. Accuracy & Attention to Detail; Microsoft Office & PC Skills; Planning & Organizing Skills; Interpersonal Skills; Problem Solving Skills Bachelor FedEx Express is the world's largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air and ground network to speed delivery of time-sensitive shipments. To learn more about how FedEx connects people and possibilities around the world, please visit about.fedex.com. FedEx offers a wide range of opportunities in our offices around the world. Search here for jobs in any of our Middle East, Indian Subcontinent and Africa markets.