Operation Administrator

Majid Al Futtaim; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Majid Al Futtaim in Dubai is seeking an Operation Administrator for their Ecommerce UAE division. This role involves managing task creation for shifts, planning pick trips, and reviewing operational dashboards. Qualified candidates should possess a High School Diploma and have 2-3 years of e-commerce experience, along with strong communication skills and proficiency in MS Excel. The company fosters a positive environment and encourages teamwork among its diverse workforce.

Qualifications

• 2-3 years of experience in e-commerce operations.
• Minimum 1 year of experience in the retail business.
• Strong control of order status across systems.

Responsibilities

• Responsible for task creations for the shift.
• Plan the pick trips following delivery slot order.
• Review operational dashboard and escalate issues.

Skills

Operational dashboard monitoring

Order management

Communication skills

Multitasking

Education

High School Diploma or equivalent

Tools

MS Excel

Job description

JOB TITLE

Operation Administrator | MAF Retail | Ecommerce UAE

ROLE SUMMARY

The Operation Administrator is responsible for the task creations for the shift. He / She is responsible for planning the pick trips following delivery slot order. After picking Admin assistant is responsible for printing invoices and attaching it with the order before it gets departed. He / She is also responsible for reviewing operational dashboard and escalations if things are not going as per the plan.

ROLE PROFILE

• Ability to review and monitor operational dashboards and plan picking trips effectively.
• Experience in coordinating put‑away areas and managing orders according to delivery slots and schedules.
• Strong control of order status across systems (to pick, picked, loaded, delivered) to ensure readiness for dispatch.
• Capability to support picking operations by checking out‑of‑stock items, printing pick lists, and assisting pickers in problem solving.
• Proven skills in monitoring picking accuracy, rectifying errors promptly, and escalating damages or OOS issues.
• Experience in reporting operational and productivity data to Shift Supervisors and Operations Managers.
• Operational discipline to ensure tools, PDAs, and resources are ready before shifts and procedures are strictly followed.
• Ability to coordinate with last‑mile carriers to ensure timely dispatch and support continuous operational improvements.

REQUIREMENTS

• High School Diploma or equivalent.
• 2–3 years of experience, preferably in e‑commerce operations.
• Minimum 1 year of experience in the retail business.
• Strong communication skills with computer proficiency, including MS Excel.
• Ability to plan tasks, multitask, and work effectively under pressure with attention to detail.
• English proficiency is required; Arabic is an advantage.

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.