Operations Manager - E-Commerce

Majid Al Futtaim; Dubai; On-site; AED 391,000 - 580,000; Full time

Job summary

Majid Al Futtaim is seeking a Manager - Operations to lead the day-to-day E-Commerce Operations across the UAE, including fulfillment centers, last mile coordination and stock management. You will drive efficiency, ensure on-time deliveries, and work with cross-functional teams to meet budgeted P&L targets.

The role requires 5–8 years in logistics, a bachelor's degree in E-commerce or business administration, and experience in e-commerce fulfillment with a retail background considered a plus.

Qualifications

• Bachelor’s degree in E- Commerce or Business Administration.
• 5 to 8 years of experience in logistics and supply chain.
• E-commerce fulfillment and last mile experience.
• Retail experience is a plus.

Responsibilities

• Manage day-to-day execution of the company’s E-Commerce Operations.
• Monitor picking rates, marshalling and dispatch activities.
• Coordinate with Last Mile and store teams to ensure on-time delivery.
• Liaise with HO E-merchandise, IT and services teams to align actions.
• Ensure P&L alignment with the budget and implement control measures.
• Oversee budget allocation and performance management processes.
• Ensure QC audit accuracy and stock adequacy in dark stores.

Skills

Operations management

Logistics & supply chain

E-commerce fulfillment

Last mile experience

Education

Bachelor’s degree in E- Commerce or Business Administration

Job description

Manager - Operations| MAF Retail | Hypermarket UAE

ROLE SUMMARY

TheOperation Manager is responsible of managing the day-to-day execution of company’s E-Commerce Operations, which includes and not limited to operation management, monitoring Picking rates, Marshalling, and Dispatch. He / She should keep the team motivated and drive them to increase the efficiency and work towards the organizational goals. Also, liaise with the store and make sure that the customers are fully satisfied with the online service in terms of on time delivery, freshness, quality and fulfillment of their order, coordinate with HO all the necessary measures and actions taken to ensure P&L is aligned with the budget.

ROLE PROFILE

• Manage all e-commerce fulfilment operation centers including coordination with last mile team.
• Ensure all orders are being delivered on time and handed over to Last Mile team on time.
• Monitor and assure proper arrangement of all dark stores and stock adequacy.
• Ensure coordination of operations team, commercial team, IT, HO E-merchandise team, and HO Services team.
• Manage the ecommerce operations in compliance with policies established by CRF Majid Al Futtaim.
• Understand, evaluate and problem solve for logistics, operations and other system process hurdles.
• Accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.
• Ensure the implementation of the performance management process.
• Monitor attendance, disciplinary actions as well as performance measures.
• Monitor allocated budget to ensure compliance and take corrective measures when necessary.
• Provide input on the development of annual budget.

REQUIREMENTS

• Bachelor’s degree in E- Commerce or Business Administration.
• 5 to 8 years of professional work experience working in logistics and supply chain.
• E-commerce Fulfillment and Last Mile Experience.
• Retail experience is a plus.

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.