Operations Manager

Tickmill; Dubai; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

Birthday benefits

Loyalty benefits

Training & development program

Job summary

Tickmill is seeking an experienced Operational Manager to oversee day‑to‑day operations within the UAE regulatory environment. You will ensure efficient processes, maintain regulatory compliance and drive operational excellence across departments including Compliance, Risk, Finance and IT.

In this role you will manage client onboarding, trade processing, settlements, and incident resolution while coordinating with third‑party providers to uphold regulatory standards and robust controls.

Qualifications

• Experience in a UAE-regulated brokerage or financial institution.
• Knowledge of MT4/MT5, PrimeXM, oneZero, or other brokerage infrastructure.
• Understanding of payment operations, treasury processes, and client money handling.
• Certifications in operations, project management, risk, or process improvement (Lean Six Sigma, PMP) are an advantage.
• Experience participating in regulatory audits and external inspections.

Responsibilities

• Oversee daily operational activities of the brokerage.
• Manage client onboarding and account opening processes.
• Handle trade processing, settlements, and operational workflows.
• Coordinate between Operations, Compliance, Risk, Finance and IT.
• Ensure procedures comply with SCA regulatory requirements and internal policies.
• Monitor operational risks and implement process improvements.
• Oversee third‑party service providers and outsourced functions.
• Plan business continuity and operational resilience.
• Handle incidents, reconciliations, and issue resolution.
• Maintain accurate records and prepare reports for management and regulators when required.

Skills

Regulatory compliance

Operational management

Stakeholder coordination

Process improvement

Regulatory audits

MT4/MT5 knowledge

Payment operations

Education

Lean Six Sigma

PMP

Tools

MT4/MT5

PrimeXM

oneZero

Job description

Are you looking for the next professional opportunity, that will challenge you and advance your career?

Tickmill is looking to hire an Operational Manager to join our rapidly expanding team.

We are seeking an experienced Operational Manager to oversee and optimize the Company's day-to-day operational activities within the UAE regulatory environment. The successful candidate will be responsible for ensuring efficient operational processes, maintaining compliance with applicable regulatory requirements, and driving operational excellence across the business. Working closely with Compliance, Risk, Finance, IT, and other key stakeholders, the Operational Manager will support the delivery of a robust, scalable, and well-controlled operating framework.

About Tickmill.

Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives such as Futures & Options.

Founded in 2014, the Tickmill Group employs over 330 professionals across offices in London, Cyprus, Poland, Estonia, Seychelles, and several other locations worldwide.

Our culture is built on trust, transparency, and high standards. We bring together ambitious professionals who thrive in an environment that supports growth, innovation, and excellence.

What the job looks like?

• Daily operational activities of the brokerage.
• Client onboarding and account opening processes.
• Trade processing, settlements, and operational workflows.
• Coordination between Operations, Compliance, Risk, Finance, and IT.
• Ensuring operational procedures comply with SCA regulatory requirements and internal policies.
• Monitoring operational risks and implementing process improvements.
• Oversight of third‑party service providers and outsourced operational functions.
• Business continuity and operational resilience planning.
• Handling operational incidents, reconciliations, and issue resolution.
• Maintaining accurate operational records and preparing reports for management and regulators when required.

What will you need to be able to do the job?

• Experience in a UAE-regulated brokerage or financial institution.
• Knowledge of MT4/MT5, PrimeXM, oneZero, or other brokerage infrastructure.
• Understanding of payment operations, treasury processes, and client money handling.
• Professional certifications in operations, project management, risk, or process improvement (Lean Six Sigma, PMP, etc.) are an advantage.
• Experience participating in regulatory audits and external inspections.

By joining us, you can expect:

• Unique opportunity to build a career in a global, fast‑growing company.
• Opportunities to learn and grow through our Employee Training & Development Program.
• Birthday and Loyalty benefits.