Operations Liaison & On-Time Fulfilment Specialist

Justlife; Dubai; Híbrido; AED 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full training

Visa sponsorship

Medical insurance

Resumo da oferta

Justlife is seeking an Operations Support Executive in Dubai to bridge customers, partners, and crews, ensuring bookings run smoothly and on time. The role is hybrid, full-time, six days a week, with initial in-office training.

You will spot and fix issues before they impact service, support day-to-day operations, and drive process improvements across the UAE’s growing home-services platform.

Qualificações

• 3+ years of experience in a customer support role, preferably in an operations-heavy business.
• Fluent in English and Hindi or Urdu—you’ll need to understand our partners and crews, and act on it with the customer.
• English proficiency at B2 (Upper-Intermediate) or above—clear, confident spoken English.
• Based in the UAE. The first 5 days of training are in office, and after that you’ll be in office once a week, at least.
• Computer literate—comfortable using spreadsheets and able to operate a CRM for day-to-day operations.
• Available to work 6 days a week.

Responsabilidades

• Act as the bridge between customers and partners/crews, keeping both sides aligned.
• Help crews and partners improve their day-to-day operations.
• Solve problems so crews and partners fulfil their jobs on time, driving a higher completion rate.
• Help reduce fulfilment errors.
• Drive partner and crew-level initiatives — for example document updates, uniform data collection, and van information collection.

Conhecimentos

Customer support

Operations support

Problem solving

CRM proficiency

English/Hindi

Data entry

Ferramentas

CRM

Descrição da oferta de emprego

Justlife is seeking an Operations Support Executive in Dubai to bridge customers, partners, and crews, ensuring bookings run smoothly and on time. The role is hybrid, full-time, six days a week, with initial in-office training.

You will spot and fix issues before they impact service, support day-to-day operations, and drive process improvements across the UAE’s growing home-services platform.