Operations Lead — UAE Home Cleaning Ground Logistics

Justlife Home Services; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Birthday day off (JustHoliday)

Justlife credits

Referral bonuses

Team experiences

Job summary

Justlife Home Services in Dubai seeks an Account Manager for Home Cleaning to own partner relationships and ground operations, ensuring cleaners show up, vans run, and thousands of monthly bookings are fulfilled.

You’ll lead end‑to‑end onboarding and deployment of cleaners and drivers, drive continuous improvement on C&R%, absenteeism, and on‑time delivery, and partner with dispatch, product, and finance to resolve issues quickly.

Qualifications

• 2–4 years in field operations, logistics, or managing vendor partners.
• Fluent in English; Hindi, Urdu, Arabic a plus.
• Strong data mindset with ability to read dashboards and patterns.
• Willingness to be on site across the UAE and build hands-on familiarity.

Responsibilities

• Own partner relationships and ground operations to ensure cleaners show up and bookings are fulfilled.
• Lead onboarding, training, retraining and deployment of cleaners and drivers across your accounts.
• Serve as the on-ground point of contact for cleaners/drivers and the partner leadership, ensuring rapid issue resolution.
• Execute central projects (retraining, vacation planning, audits, maintenance schedules) on schedule.
• Manage partner compliance (documents, mapping, visa/EID status) and reconcile statements with data.
• Collaborate with dispatch/ops, product/BI, and finance to fix operational gaps and surface root causes.
• Advocate for cleaners by addressing pay timeliness, grievances and renewal intents.

Job description

Justlife Home Services in Dubai seeks an Account Manager for Home Cleaning to own partner relationships and ground operations, ensuring cleaners show up, vans run, and thousands of monthly bookings are fulfilled.

You’ll lead end‑to‑end onboarding and deployment of cleaners and drivers, drive continuous improvement on C&R%, absenteeism, and on‑time delivery, and partner with dispatch, product, and finance to resolve issues quickly.